Join RAC WA as a Service Advisor at our Rockingham Auto Services Centre and be part of a team committed to delivering exceptional service to our members and customers.
As one of Western Australia's most trusted brands, RAC offers a secure and supportive working environment where you can build your automotive career and make a real difference to our members.What can we offer you?
Monday to Friday - 38 hours per week, plus 4 hours on alternate Saturdays with penalty rates and flexibility9-day fortnight - enjoy full-time pay while benefiting from a better work-life balanceCompetitive salary + Superannuation + Bonus Incentive Scheme + uniform and employee benefitsFree Roadside Assistance and generous discounts on home, contents and car insurance, plus exclusive member benefitsCareer development, training and genuine opportunities for growth within RACAn active social club and access to hundreds of member-only discountsThe prospect to work for one of WA's most trusted organisations, with a strong focus on people, teamwork and delivering great experiences for our membersWhat will you be doing?
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers.Greeting members and confirming vehicle information, including make, model and type of service or repair requiredProviding estimates for repair and maintenance services,



explaining the work to be performed and recommending additional work where appropriateCoordinating with technicians to ensure timely completion of repairs and maintenanceProviding regular updates to members on the status of their vehicleHandling member concerns and complaints in a professional and timely mannerPreparing and completing repair ordersSupporting the achievement of team sales targets and conversion ratesUnderstanding revenue and profit targetsProviding site and mobile service administrative support, including data entry and maintaining recordsProviding site and mobile service administrative support, including invoicing and receipting paymentsProviding site and mobile service administrative support, including part returns and correct allocation of part numbers on repair ordersWhat are we looking for?
Outstanding customer relationship management skills, including problem solving and conflict resolutionTechnical knowledge of automotive repairs and servicing (desirable)Sound administrative and clerical skillsStrong verbal and written communication skillsEffective teamwork skills and the ability to build positive workplace relationshipsFlexibility to travel and work between centresSupporting Diversity & InclusionRAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included.
We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.
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📌 Service Advisor (Western Australia)
🏢 RACWA
📍 Western Australia