Job Description
Launched in **** and featured in Vogue, The Design Files, The AFR and more, Sense Of Self (SOS) is a contemporary bathhouse and spa with beautiful design, a big mission, and world-class customer service at its heart. We exist to be a local watering hole for our guests, our team, and our community - a place where everybody is welcome to experience the connection, communion, and deep rest that comes from communal bathing.
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We live by our values: setting a new standard for wellness, fostering belonging, balance and agency and never selling BS. Living our organisational values is an inherent part of this role.
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Our recent Surry Hills venue in Sydney is opening in late September, and we're seeking experienced Duty Managers to join the team and play a key role in bringing the experience to life.
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Please note: Our recruitment process for our new Surry Hills venue team will commence in early September. Shortlisted candidates will be invited to an initial phone screening, with those progressing to attend a group recruitment day in mid September. Successful applicants will commence onboarding and training in mid September ahead of our late September opening. To be considered for a role, candidates will need to be available for the following:
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Early September: Recruitment commences and shortlisted candidates invited to a phone screening. Successful candidates will attend a group recruitment experience the following week.
n Mid September: Successful applicants commence onboarding and training.
n Late September: Surry Hills venue opens.
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Role Purpose
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As a Duty Manager at SOS,



you are responsible for the end-to-end running of the space, including customer service, leading a team whilst on shift, and smooth operations of the bathhouse and massage studio.
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Key responsibilities
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Guest Experience & Service Excellence
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Deliver warm, personalised service to all guests,
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from arrival to departure.
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Recognise returning guests and create meaningful, human-centred interactions.
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Support the team in handling guest inquiries, bookings,
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and service delivery.
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Share knowledge about our bathhouse facilities, services,
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and retail products to provide great care for our guests.
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Leadership, People & Culture
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Supervise and support a team of 15 across multiple departments whilst on shift.
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Ensure all rostered staff are performing their roles and responsibilities proficiently and consistently on shift, escalating feedback to the Venue Manager.
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Provide in the moment feedback, and support ongoing training for team members whilst on shift.
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Ensure all team members adhere to scheduled start, finish, and break times.
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Foster a collaborative and respectful team environment focused on accountability, wellbeing, and growth.
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Professional Standards & Venue Operations
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Maintain high standards of cleanliness, hygiene, and presentation across all areas of the venue.
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Ensure treatment room turnover is efficient and follows strict sanitation protocols.
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Oversee compliance whilst on shift with WHS regulations and bathhouse protocols.
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Escalate any equipment or maintenance issues to the Venue Manager or liaise with external contractors when required.
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Support all aspects of bathhouse operations as needed, including cleaning, laundry, and back-of-house tasks.
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Oversee the day-to-day operations of the Bathhouse, Massage Studio, and guest services, ensuring consistent and professional service delivery.
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Lead by example during shifts, working alongside the team in both reception and bathhouse environments.
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Ensure the bathhouse is operating smoothly, efficiently, and
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in alignment with brand values and service standards.
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Please note:
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This role may be required to undertake additional duties from time to time that are reasonable and consistent with the purpose and level of the position.
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Skills, Experience and Qualifications
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A current CPR and First Aid Certificate.
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Minimum 1-2 years experience in a similar role in either venue, spa, hospitality, or wellness operations leadership.
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Demonstrated experience leading and managing a team of people on shift, including training and development.
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Service focus
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Communication
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Action oriented
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Prioritising
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Resilience
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Motivates others
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Relates to others
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Develops others

📌 Duty Manager (New South Wales)
🏢 Sense Of Self
📍 New South Wales