Customer Service Representative with Account Manager career pathwayDo you love building great client relationships and seeing a job through from start to finish?
Have you worked in customer service, marketing, media, advertising or PR and discovered you enjoy the detail just as much as the client conversation?
Looking for a role where you can use both, then grow into bigger accounts, more strategic client work and significantly higher earning potential?
Look no further - this is your chance!
A truly great place to work, this promotional merchandising company is an industry leader with an amazing growth trajectory, powered by robust core values and an absolutely proven success formula that sees their team flourish.Better than anything you'll findAnd here's the best part!
This is genuinely a company that stands by its People First motto, so who you are is more important than what you know.Hybrid work from home up to two days a week is also available after the induction period.So, who are you?
A genuinely good human with a client-first approachSomeone that enjoys both building strong client relationships and getting into the detail required to deliver a great outcomeCommercially minded and confident communicating with clients, while still highly organised and process-drivenYou take satisfaction in seeing things through rather than simply handing them overEager to learn and grow within a fast‐paced environmentMotivated, organised and proactive with explicit personal goalsOpen to coaching and feedback, demonstrating empathy, trustworthiness and respect for both clients and team membersDo you also have these skills?
A proven background in customer service, client services, sales, marketing, media, advertising, PR, events or a similar client‐facing environmentExperience building strong client relationships and understanding what clients are trying to achieveExperience contributing to strategic client conversations,



campaigns or solutions would be highly regardedA genuine enjoyment of both the client‐facing work and the detail involved in making everything happenExperience with HubSpot or a similar CRMExperience with Xero or a similar invoicing system.If you're a fast learner with the right attitude, don't let a gap in software or merchandise experience stop you.A world‐class onboarding program and proven processes will soon have you across everything.If you're reading this thinking, "This sounds surprisingly like me", why haven't you sent us your application already?
This could be your career.
Tick tock.What will your week look like?
This is a fast‐paced role.
You will be responsible for between 50 and 100 branded merchandise jobs from enquiry to delivery, so expect to use those organisational skills!
You'll be involved with the client from the initial enquiry right through to the finished job.If you're someone who gets real satisfaction from owning the whole client journey rather than handing the detail off once the initial conversation is over, you'll love this role.Your daily tasks will include:Talking with clients to understand what they needHelping clients identify the right merchandise solutionsBuilding and developing ongoing client relationshipsPreparing and following up on quotesBriefing the design teamObtaining approval of designsInvoicing using XeroLiaising with suppliers and production teamsKeeping jobs and deadlines on trackEnsuring seamless transactionsMaking the client happy!
Supportive Systems in PlaceBenefit from proven processes and a streamlined workflow that facilitates a fast onboarding process.The company invests in its people through structured onboarding, training weekends,



professional coaching and opportunities to gain qualifications during work hours.Rewards and Career PathThe base salary for this role is $72,500 plus super, with an uncapped bonus structure and the potential to earn into the $80Ks.But the juicy part lies in the career progression!
The company has a genuine track record of developing and promoting people from within.For the right person, there is a clear pathway into Account Management, where you can progress to larger, more strategic client accounts and significantly higher earnings.If strategic client conversations, relationship building and identifying opportunities are already strengths of yours, that progression can happen faster.Account Managers can earn $100K+ as they develop their client base and performance, with established high performers managing larger accounts earning into the mid-$100Ks.About the CompanyThis excellently managed business helps clients create enduring relationships through clever merchandising strategies.
With a strong growth trajectory and a long‐standing commitment to developing its people, it has created an environment where good people can build genuinely rewarding careers.Socially Conscious WorkplaceThe company values fun, friendliness and social responsibility.Team members can look forward to Friday drinks, team lunches and various exciting social events.As a socially conscious company, they regularly support aspiring Australian uni students with scholarships, donate to an Australian foundation in the Philippines and contribute a $1,000 merchandise donation to an Aussie charity each month.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have experience in a role which requires relationship management?
Do you have experience working in marketing, media, advertising, PR or a similar client‐facing environment?
Do you have experience using Xero or a similar invoicing software?
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📌 Customer Service Representative With Account Manager Career Pathway (Brisbane)
🏢 Emple Australia
📍 Brisbane