As the first point of contact for our pelvic health clinic, the receptionist plays a central role in creating a calm, welcoming, and professional environment for every patient.This position is responsible for the smooth coordination of front desk operations, ensuring an exceptional patient experience while supporting the clinical team in delivering high-quality care.Key Responsibilities:Welcoming patients and creating a supportive, comfortable clinic environmentManaging appointments, bookings, and clinician schedules using ClinikoHandling phone, email, and in-person enquiries in a skilled and empathetic mannerProcessing payments, invoices, and private health fund claimsManaging billing processes including DVA and WorkCover claimsMaintaining accurate and confidential patient recordsSupporting clinicians with administrative tasks as requiredEnsuring reception and clinic spaces are clean,
organised, and aligned with brand standardsAbout You:Strong communication skills with a warm, patient-centred approachHighly organised with excellent attention to detailAbility to multitask and remain calm in a fast-paced environmentConfident using Cliniko or similar practice management softwareExperience with private health billing, DVA, and WorkCover processes is highly regardedA genuine interest in health and wellbeing, particularly women's and pelvic healthThis role is well suited to someone who values professionalism, enjoys working with people, and takes pride in contributing to a positive and supportive patient experience.
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