Customer Service / Contact Centre Operator – NewcastleLocation: NewcastleStart: 25 September ****End: 24 March ****Pay: $***** per hour + SuperHours: 35 hours per weekRoster: Rotating shifts between 6am–10pm, Monday to Sunday, including weekends and public holidays.APG Workforce is seeking 12 Customer Service / Contact Centre Operators to join a NSW Government contact centre in Newcastle.The RoleHandle high-volume inbound customer enquiriesProvide accurate information, advice and assistanceResolve enquiries or upscale complex matters where requiredUpdate customer records and databases accuratelyDeliver professional and positive customer experiencesComplete general administrative and processing tasksWork collaboratively within a rapid-paced contact centre environmentAbout You2–3 years' customer service experience in call centre, administration,



retail or similarPrevious office-based experienceExcellent written and verbal communication skillsStrong customer service and problem-solving abilitiesIntermediate computer skillsProficient in Outlook, Teams and Microsoft OfficeAbility to learn new systems quicklyli>Previous government experience is desirable but not essentialSuccessful candidates must be available for full-time training and nesting before transitioning to their regular roster.Hybrid working may become available following training and competency assessment; however, it is not guaranteed and is subject to business requirements.Applicants must be based in NSW.
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📌 Call Centre Operator - Government (New South Wales)
🏢 Apg Workforce
📍 New South Wales