Century Yuasa Batteries is Australia's oldest and most recognised battery manufacturer with a history of designing and manufacturing batteries for nearly 100 years.
We pride ourselves on being the first choice for stored energy solutions, employing over 650 people.Backed by a true global leader, our parent company GS Yuasa is one of the world's largest battery manufacturers and a true leader in quality and innovation, underpinning our vision of providing sustainable energy solutions for today, tomorrow and the future.As a market-leader, Century Yuasa invests heavily into its technology systems, meaning the IT Team is always evolving and implementing and working with dynamic new software and technology.The RoleAn exciting opportunity has become available for an IT Support Officer to join Century Yuasa in a pivotal position in our highly driven IT team.
Reporting to the IT Manager, this role is the first point of contact for all IT assistance to our customers' hardware and software enquiries.
In this role you will oversee procurement and related documentation whilst assisting with troubleshooting computer problems,



liaising with the end-user and determining solutions and activating appropriate action.This role is based out of the Century Yuasa Batteries head office located in Carole Park working Monday to Friday.RequirementsMinimum 2+ years' experience in a Service Desk environment using ITSM Systems or 3+ years experience in an Administrative roleExperience in remote support of hardware and software applicationsSkills with supporting PABX systems and mobile phone applicationsExcellent communication and customer service skills both via phone, Zoom and emailGood attention to detail and time, task, and priority management skillsGreat relationship building, maintenance, and interpersonal skillsStrong decision making and problem solvingKnowledge of Citrix and ITILStrong time, task and priority management skillsGood hardware and software knowledgeWhat's on offerFull-time, stable employment with a proud, well established and growing brandA technology‐focussed companyAn creative and evolving teamCompetitive annual salary + Superannuation and discounted BatteriesOngoing career development opportunities and pathwaysOnsite ParkingWorking in a supportive environment with a dedicated teamComprehensive, on‐the‐job training regarding product and processEmployee Assistance Program – supporting your mental, physical, social, and financial well‐being!
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📌 It Support Officer (Queensland)
🏢 Century Yuasa Batteries
📍 Queensland