The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing exceptional service and support.Key responsibilitiesServe as the primary point of contact for customers via phone, email, and where applicable text/chatAddress customer inquiries, service requests, store service request and general support requests promptly and professionallyEngage with customers in a courteous, empathetic manner, actively listening to understand their needs and concernsTroubleshoot and resolve customer issues efficiently, striving for first-contact resolution whenever possibleFollow established procedures and guidelines to address customer complaints, escalations, and complex issuesCollaborate with other departments as needed to resolve customer inquiries and ensure timely resolutionDevelop a comprehensive understanding of our products, services, and processesAccurately document all customer interactions, inquiries, issues, and resolutions in the customer service systemParticipate in team meetings, training sessions,



and projects as requiredAbout youPrevious experience in customer service, preferably in a similar role or industryExcellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with customersProficiency in using customer service software, Microsoft 365 systems and other relevant toolsStrong problem-solving skills with the ability to think critically and resolve issues promptlyPositive attitude, patience, and resilience, especially when dealing with challenging situations or difficult customersAbility to work independently and collaboratively in our team setting, multitasking effectively while maintaining attention to detailFlexibility to adapt to changing priorities, procedures, and technologies as neededAbout usWood Enterprises (Aust) Pty Ltd, established in ****, is located at 46 Northlink Place, Virginia Qld ****.
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📌 Customer Service - Internal (Brisbane)
🏢 Wood Enterprises
📍 Brisbane