Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation.
Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.To learn more about who we are and what we do, visit our website: OPPORTUNITYWe are looking for an enthusiastic Customer Service Specialist to join our team in Birtinya.
This exciting chance will see you play a fundamental role in the business, supporting the onboarding of new customers, processing and entering orders, and troubleshooting logistical issues to ensure a seamless customer experience.
Other responsibilities include:Providing phone and email customer supportHighlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in placeDetailed focus on customer supply chain complexities and to enable superior customer experiencesSupport the evolution of processes and systems to minimise 'offline' planning activities for business continuity purposesEducate, empower, and inspire our customers about our brands and productsCreate and update shipping orders, sales order amendments, stock availability and specificationsKeep a breadth of future products and promote them, when possible,



to customersIdentify potential sales opportunities in liaison with the sales teamABOUT YOUYou will bring:Superior verbal and written communication skillsAdministration experience – fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)Forward thinking and able to seek solutions for our customersAbility to understand business needs from both a financial and operational perspectiveExperience / Qualifications Required2+ years customer service experienceExposure to account management preferredProficient analytical skillsExperience with planning toolsBENEFITSLive and work on the beautiful Sunshine CoastAccess to professional Financial Planning ServicesInsurance Cover in the event of injury or illnessSalary Continuance insuranceON OFFERThis is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland.
We have recorded business growth of 20% year on year with sales in excess of $3 billion.
We are committed to building a work environment that fosters an agile plus versatile workplace and where employee wellbeing is paramount.We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences.Some of the information we collect via your application form and resume is "personal" information as defined by the Privacy Act.
All information provided via your application form and resume is treated as confidential.
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📌 Customer Service Specialist (Queensland)
🏢 KILCOY GLOBAL FOODS
📍 Queensland