Job DescriptionPosted Tuesday 18 August **** at 2:00 pm | Expires Saturday 19 September **** at 1:59 pmAdministrative Assistant - ReceptionistCommunity Forensic Mental Health Service (CFMHS) | Clifton HillEmployment Type: Full Time ongoingWhy Join Forensicare?
Diverse and rewarding career in forensic mental healthSalary packaging and comprehensive wellbeing supportSupportive team environment with genuine career pathwaysA Career Like No OtherAt Forensicare, you'll be part of a compassionate and supportive organisation dedicated to improving the lives of people experiencing the dual stigma of mental illness and offending.Working across community, hospital and prison settings, our teams combine expertise, curiosity and care to support recovery and create positive outcomes for consumers, carers and the broader community.If you're passionate about making a difference and enjoy meaningful work in a values-driven environment, we'd love to hear from you.About the ServiceThis position is based at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, just 15 minutes from Melbourne's CBD.CFMHS is a specialist statewide service supporting individuals living with serious mental illness who have offended or are at risk of offending.
Our service continues to grow, with established regional programs across Barwon and Hume.About the RoleThe Administrative Assistant - Receptionist plays a vital role in supporting the day-to-day operations of the Community Forensic Mental Health Service.You will provide professional reception services and high-quality administrative support to clinical teams,



senior management and consumers while ensuring confidentiality, accuracy and exceptional customer service.Key ResponsibilitiesProvide a professional and confidential reception serviceManage incoming calls, enquiries and visitor interactionsCoordinate and monitor clinician and consumer appointmentsMaintain efficient office filing and information systemsEnter and maintain consumer and service data across multiple systemsUpdate and manage databases, including PMI and CMI/RapidCoordinate incoming and outgoing mail servicesManage email and fax communicationsAssist with medical record maintenance and archiving activitiesSupport broader administrative functions across the serviceAbout YouYou will bring:Previous experience in a reception or administrative support roleExperience providing skilled and confidential customer serviceConfidence working with telephone switchboard/PABX systemsIntermediate Microsoft Office skills, including Word, Excel and OutlookStrong communication and interpersonal skillsExcellent organisational skills and attention to detailAbility to maintain confidentiality and professionalism at all timesA respectful,



non-judgemental approach when engaging with diverse consumersExperience working with healthcare or client management systems is advantageous but not essential.What's on OfferA Culture Where People MatterExcellent supervision and professional development opportunitiesClearly defined career pathways across multiple disciplinesSalary packaging options including mortgage, rent and everyday living expensesComprehensive workplace health and safety supportsEmployee recognition and reward programsConfidential Employee Assistance Program (EAP)Mental health and wellbeing supports, including peer support and critical incident response programsEmployment RequirementsSuccessful applicants will be required to provide:Please note: Applications will be reviewed as received and interviews may be conducted throughout the advertising period.
The vacancy may close earlier than the advertised closing date.Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve.
We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds.
Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times.
Forensicare is an equal opportunity employer and offers a smoke free environment.
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📌 Reception/Administration Officer (Melbourne)
🏢 Forensicare
📍 Melbourne