Wickham House Psychology and Psychotherapy – Spring Hill QLDThe Suites at Wickham House (Spring Hill) & The Suites at 88 Limestone (Ipswich)Location: Spring Hill, Brisbane QLD & Ipswich QLDClassification: Management (Healthcare & Medical)Work type: Full timeWeb: Practice ManagerAbout the roleThe Suites at Wickham House is a boutique specialist psychology and psychiatry practice on Wickham Terrace in Spring Hill, now expanding to a second site, The Suites at 88 Limestone, in Ipswich.
We are seeking an experienced Practice Manager to lead the day to day operations, growth and P&L; performance of both locations.This is a genuine leadership role.
You will be accountable for the smooth running of our consultation suites, our administrative team, and several teaching and career development programs delivered from within the practice.
You will work closely with our Clinical Director and Managing Director, and with a team of senior administrators who support you in running the front of house function.We need someone genuinely across the detail of all sites, not just the one they are based at.
This is not a role for someone who reports problems and waits.
We want a manager who notices issues early, thinks them through, and comes to us with a range of solutions.
Someone calm, who stays steady and thinks clearly under pressure rather than being drawn into the nitty gritty or rattled by it.We are a relational practice, and we need a relational manager: someone who communicates early, follows through on what they say they will do, sets and achieves outcomes and takes real ownership of problems rather than waiting to be asked twice.
Onboarding and training specific to how we operate will be provided, but this role calls for maturity, sound judgement,



critical thinking, the capacity to deal with uncertainty and change and prior experience managing a medium to large medical and/or allied health practice.We offer above market remuneration, with pay negotiated based on attitude, experience, skills and qualifications.Key responsibilitiesClinic operations: oversee daily administrative activity across all sites, ensuring smooth, efficient practice management and pre-emptive problem-solving, not just reactive fixesPractitioner liaison: work with practitioners to optimise scheduling, room bookings and client experience, and oversee (with clinical staff support) the templating and drafting of clinical letters and reportsAssets and rooms: manage stock, room utilisation, and the upkeep of facilities and equipment to a high standard across both locationsPeople leadership: manage and support administrative, clinical and management staff, build a positive and accountable culture, and own recruitment, onboarding, training and performance managementFinance: oversee practice finances including invoicing, payments and budget managementMarketing and business development: coordinate marketing, referral generation, website and social media management and business development initiatives alongside leadership, including oversight of the CPD and training programs (RELATE and CURIOUS)



run through the practiceExecutive support: provide direct, comprehensive executive support to the Clinical Director and Managing Director as requiredCommunication: keep leadership genuinely informed, and close the loop on tasks, requests and issuesAbout youEssential: you have worked in, or come from, a general practice, or a psychology and/or psychiatry practiceAt least 5 years' practice management experience in a medical or allied health setting is preferredA problem solver by nature: you bring options and possible solutions along with the problem, not just the problem itselfCalm under pressure, and able to think clearly and stay steady when things get busy or difficultA track record of proactive communication and reliable follow-through, not just competent administrationGenuinely across the detail of more than one site, and comfortable being hands-on at both Spring Hill and Ipswich, not just the one you call home baseSound understanding of the Australian Medicare system and referral pathwaysFamiliarity with a range of practice management software packages is an advantageStrong leadership and interpersonal skills, with the ability to motivate, support and hold a team accountableComfortable managing competing priorities and adapting to changing demands across two sitesFlexibility with hours and travel between sites during busy periods or as practice needs requireExcellent communication and organisational skills, with strong attention to detailA high level of professionalism and discretionIf you are an experienced, dependable leader looking for a role with real scope, across a growing two site practice, we would like to hear from you.
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📌 Practice Manager (Brisbane)
🏢 Wickham House Psychology and Psychotherapy
📍 Brisbane