Customer Experience & Social Media Manager
Salt Living is looking for a warm, organised and creatively minded Customer Experience & Social Media Manager to join our small, close-knit team.
Based in Coolangatta, this role is a great opportunity to combine thoughtful customer care, social media content and community connection for a premium lifestyle brand.
The Opportunity
This is a hybrid role at the heart of the Salt Living customer experience.
You will be the friendly voice guiding customers through their purchases, the eyes behind our social presence, and a key part of how we create genuine connection and loyalty with our community.
You will split your time between customer support, behind-the-scenes storytelling, and social media scheduling.
You will also work closely with marketing on loyalty and gift-with-purchase campaigns, support B2B and trade customers, and help plan occasional in-person events that bring the Salt Living brand to life.
Customer Support & Design Guidance
Be the first point of contact for customer enquiries across phone, email, social media comments and direct messages
Guide customers through product, colour and styling choices with confidence, warmth and a genuine eye for design
Manage support tickets through customer service platforms, ensuring every interaction feels personal, thoughtful and helpful
Keep FAQs current and support the creation of simple instructional content, such as short Loom-style videos or customer guidance resources
Content & Social Media
Create behind-the-scenes content showcasing our team, warehouse, and the considered process behind each piece
Schedule and manage social media content using social media planning and scheduling tools




Reply to comments and direct messages, helping build warm and authentic engagement with our social media audiences
Bring a robust eye for colour, styling and visual storytelling to everything you create, in keeping with our calm, timeless brand aesthetic
Team, Loyalty & Community
Lead and support other customer support team members, bringing calm accountability and care to day-to-day operations
Manage loyalty, rewards, reviews and returns processes through relevant eCommerce and customer experience platforms
Collaborate with marketing on gift-with-purchase offers, loyalty club initiatives and customer community touchpoints
Manage our B2B platform and support our trade customers with a helpful, relationship-focused approach
Plan and execute occasional in-person events, coordinating logistics and styling to bring the Salt Living look and feel to life
Key Criteria
Experience in a customer experience, customer support, social media, community or eCommerce role, ideally within a small or growing brand
Confident using customer support, social media scheduling, reviews, loyalty, returns or eCommerce platforms to manage day-to-day workflows
A natural eye for colour, design and aesthetics, with proven skills creating visually considered reels, carousels or social media content




Excellent phone manner and written communication skills, with the ability to bring a warm and personal tone to customer interactions
Confidence managing multiple priorities across customer support, content creation, team coordination and operations
Lives locally in the Southern Gold Coast or Northern NSW area, with availability to work Monday to Friday from Coolangatta
It's a bonus if you also bring:
Hands-on experience with tools such as Gorgias, Vista Social, Yotpo, PostCo, Shopify or similar platforms
Experience planning or coordinating small events, brand activations or in-person customer experiences
Comfort using AI tools, such as Claude, to streamline work systems, content ideas or day-to-day processes
You are someone who:
Genuinely enjoys connecting with customers and finds satisfaction in creating warm, thoughtful service experiences
Feels comfortable being in front of and speaking to camera when creating natural, brand-aligned content
Is organised, adaptable and able to shift priorities quickly in a dynamic small business environment
Works well independently while also enjoying the energy and closeness of a small, collaborative team
Has a natural appreciation for interiors, design, colour and creating a home that feels calm and considered
Why Join Salt Living?
Part-time flexibility, with ***** hours per week across Monday to Friday
A creative, varied role where no two days feel exactly the same
The chance to make a real, personal impact in a growing business
Be part of a warm, supportive and close-knit team culture grounded in quality, calmness and authenticity
#J-*****-Ljbffr

📌 Customer Experience & Social Media Manager (Gold Coast)
🏢 seek.com.au
📍 Gold Coast