Senior Customer Supply Chain CoordinatorWork for a global FMCG company with some of the world's most trusted and iconic brands.
Be part of an exciting business where employees are recognised and growth opportunities is supported.At PepsiCo, you can Dare for Better.
You can help build a world where there are more possibilities for more people, no matter what role you hold.
Together, we'll make a positive impact for good.
Because when we Dare for Better, we can smile at what's next.
For our careers, families, communities and the planet.To continue our success, we're seeking a Senior Customer Supply Chain Coordinator.
Achieve highest possible levels of service for our customers by ensuring maximum order fulfilment and responsiveness to customer enquiries.
Support the leadership of the team through process and system improvementsFor you:Competitive benefits package:5% annual bonusGenerous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)Lease PlanHealth & Wellness programs:Discounted private health insuranceFinancial coachingCounselling sessionsFlu vaccinationsSkin checksProfessional development programsGlobal career opportunitiesKey Responsibilities:Backfill to the National Customer Service Manager when required.Assist with the supervision of the team's daily tasks and support the timely resolution of customer issues.Proactively inform internal stakeholders when customer issues arise ahead of escalation.Continually develop and review Standard Operating Procedures (SOP) to ensure these are always up to date.Lead the training of new Team Members to drive consistency.Manage the Customer Service stream in any system and process upgrade/improvement project in the business.Support operations team through distribution of service management reports.About you:Effective negotiation and communications across all levels of the organization.Ability to drive outcomes through cross-functional teamsExperience in IT projects eg.
Implementations and UpgradesExperience working in with SAP ECCProficient in Excel, Power Point, WordSound interpersonal written and verbal communication at all levels within the businessAbout us:Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith's Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.Recognised as a Top Employer in Australia and New Zealand for the past 4 yearsFamily Friendly Certification (AU)Australian Disability Network MemberPepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage.
We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive).
Join us to shape the future of food and beverages with a focus on sustainability.
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📌 Senior Customer Supply Chain Coordinator (New South Wales)
🏢 Pepsico
📍 New South Wales