This is a superb opportunity to join an award-winning technology company who develop superior solutions for their professional services client base.
As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).
In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.Key responsibilities include:Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.Supporting users with Windows 10, and desktop applications issues and requestsTroubleshooting Windows OS in an efficient and professional mannerEnsuring all service requests are resolved within defined service levels and according to their priorityResponsible for basic Systems Administration and Network Support requestsAdhering to IT afterhours rostering schedulesSupporting and troubleshooting Mobile DevicesAssisting with security tasks/auditsLeading revamps of support processes to improve the standards and quality of serviceMentoring new support Engineers and providing guidance on cross-regional tasks / projectsAdditional tasks as requiredThis is a superb opportunity to join an award-winning technology company who develop superior solutions for their professional services client base.
As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).
In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.Key responsibilities include:Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.Supporting users with Windows 10,



and desktop applications issues and requestsTroubleshooting Windows OS in an productive and professional mannerEnsuring all service requests are resolved within defined service levels and according to their priorityResponsible for basic Systems Administration and Network Support requestsAdhering to IT afterhours rostering schedulesSupporting and troubleshooting Mobile DevicesAssisting with security tasks/auditsLeading revamps of support processes to improve the standards and quality of serviceMentoring new support Engineers and providing guidance on cross-regional tasks / projectsAdditional tasks as requiredKnowledge and Experience Required:Demonstrated experience supporting Windows 10 operating systems in complex and business critical environmentsExperience in creating and deploying images to Windows desktops and laptopsExperience in working in Microsoft Servers ********* and Active Directory environmentBasic networking knowledgeBasic Office 365 administration knowledgeExposure to cloud computing is advantageousAbility to communicate clearly, to provide clear direction both in writing and verballyExcellent communication skills (both written and verbal), high level of professionalism and maturity and the ability to manage stressful situationsPassionate about new technologies and show willingness to learn2 + years' experience in a system/helpdesk support environment.Staff benefits include:Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees5 additional days of wellbeing leave per annumMonthly massagesFree gym membershipOngoing professional development opportunities and career pathway program with formal career growth programVideo games consoles, pool tables and ping pong compsRewards & recognition programsSalary : $90K - $95K + SuperPlease note only shortlisted candidates will be contacted.
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📌 Senior System Support Engineer (New South Wales)
🏢 Coadys Personnel Consultants
📍 New South Wales