Our client is a privately owned, well-established provider to the commercial and industrial refrigeration and air conditioning industry throughout Queensland.
Operating from a modern facility in Murarrie, the business has built a strong reputation within the HVACR industry, with over 20 years operating in the sector.An prospect is now available for a senior Service Coordinator to join their established Service Department.
This is a key position supporting the ServiceManager across the day-to-day coordination of field technicians, while also contributing to service reporting, WIP management, invoicing readiness and ongoing process improvement.The OpportunityWorking closely with the Service Manager, technicians, supervisors and finance team, you will help coordinate service delivery from the initial customer request through to scheduling, completion and invoice readiness.Your responsibilities will include:Coordinate and schedule technicians across breakdowns, preventative maintenance, quoted works and maintenance contractsReceive and allocate service requests based on urgency, location, technician capability and workloadMaintain regular communication with customers, technicians and supervisors regarding service requirements and job progressMonitor open and completed service calls, following up outstanding labour, materials, documentation and costsReview technician notes and service information to support accurate and timely invoicingAssist with WIP reviews and service performance reportingMaintain accurate client, site,



asset and equipment informationRaise purchase orders and assist with tracking supplier costs and job-related documentationSupport technician timesheet and labour record accuracyAssist the Service Manager with reporting, operational analysis and continuous improvement initiativesContribute to the implementation and ongoing improvement of service management systems and processesAbout youYou will be an organised and proactive Service Coordinator who understands the importance of balancing customer requirements, technician workloads and commercial outcomes.Ideally, you will bring:Preferably with 3+ years of experience in service coordination, service administration or a similar operational support roleExposure to ERP or field service software such as Dynamics 365, Business Central, SAPProficient with Microsoft Office, particularly with Excel and WordKnowledge of HVACR, refrigeration, or trade services is highly regardedStrong organization, explicit communication, and a valid driver'slicence.What's on OfferThis is an opportunity to join an established Queensland business in a position that offers greater responsibility than a traditional scheduling role.
This is a permanent, full-time opportunity offering a competitive salary to attract top industry talent, includingRemuneration: $80,000 to $100,000 plus superJoin a leading mechanical services contractorFlexible 9-day fortnight work arrangementModern Murarrie-based facilitiesStable and established service operationSupportive and experienced management teamOpportunity to contribute to process and system improvementsLong-term career opportunity within a growing businessCompetitive remuneration based on experience
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📌 Service Coordinator (Brisbane)
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📍 Brisbane