Torrens University Australia – Brisbane QLDStudent Experience | Customer Service | Higher EducationAbout the OpportunityAre you a student-focused customer service professional who enjoys solving problems and helping people navigate significant moments in their education?
As a Student Services Advisor,you'llplay a key role indeliveringa consistent, high-quality campus experience for new and existing students.You'lltake ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolveissuesand help students progress confidently through their studies.This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.Ifyou'repassionate about student success and delivering service with empathy,accuracyand accountability,we'dlove to hear from you.What's in it for youFull-time permanent opportunity based at our Brisbane Campus.Make a visible, meaningful difference to students on campus every dayWork collaboratively with academic, professional and student support teamsAccess professional development and career growth opportunitiesBe part of a collaborative, inclusive and continuously improving cultureWhat You'll DoYou'llprovide responsive, end-to-end support that helps students access the information,servicesand solutions they need to succeed.Responsibilities include:Act as a welcoming first point of contact for students attending campus with questions or concernsManage student enquiries from beginning to end, meeting service standards and agreedtimeframesResolve enquiries relating to system access, subjectselection, enrolment,



timetables, studentfinanceand progressionProvideaccuratesupport for admissions, transcripts, statements of attainment and academic administration processesSupport international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundariesWork closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teamsEscalate complex matters appropriately whileremaining a consistent point of contact until resolutionAssiststudents to resolve informal complaints and contribute to improved satisfaction,effortand advocacy scoresIdentifyopportunities to use student feedback and voice-of-customer insights to improve processes and service deliveryParticipate in team meetings, orientation, informationsessionsand campus events asrequiredSkills & ExperienceMust HaveAt least two years' experience in a front-of-house, customerserviceor customer experience roleStrong written and verbal communication skills,



with the ability to explain information clearlyStrong analytical,problem-solvingand decision-making skillsThe ability to build effective relationships across teams and work collaboratively to achieve outcomesThe ability toorganise,prioritiseand work autonomously in a target- and KPI-driven environmentNice to HaveExperience working in higher education, vocationaleducationor a similarly regulated service environmentWorking knowledge of Salesforce, MicrosoftDynamicsor comparable case-management systemsUnderstanding of student administration, academicprocessesor international student compliance requirementsWhy Join Torrens?
At Torrens University Australia,we'retransforming lives through education.
As a Certified B Corporation,we'recommitted to making a positive impact by providing industry-relevant education that helps students build meaningful careers.Our people are driven by purpose,collaborationand innovation.You'lljoin a diverse community that values accessibility, empathy, resolution,personalisation,speedand choice in every student interaction.Together,we'recreating exceptional learning experiences and a supportive environment where students,colleaguesand communities can thrive.Hiring ProcessApplication reviewInterview(s)Reference and background checksOfferShould you have accessibility requirements or needs, please ****** confidential support to ensurean equitable, barrier-free application process.About Torrens University AustraliaTorrens University Australia is a young, global university committed to transforming lives through education.We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at ******
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📌 Student Services Advisor (Campus) (Brisbane)
🏢 Torrens University Australia Employees, Location, Alumni
📍 Brisbane