BRAND NEW OPPORTUNITY TO DRIVE TECH STANDARDS AND SERVICE QUALITY ACROSS ENTERPRISE CLIENT ENVIRONMENTS!
Sydney BasedUp to $135K + SuperShape best practice environments and strengthen customer environmentsWe are looking for a Technical Account Manager to help lead the improvement of client infrastructure, ensure environments follow industry best practice, and work closely with service teams to support performance, stability, and strategic improvements.
This is a customer-facing role where your technical insight and relationship-building skills will have a major impact.WHO ARE WE?
We are a technology-driven managed service provider supporting enterprise clients across cloud, security, infrastructure, and continuity.
We act as both technical advisor and internal champion, ensuring our clients are always improving their platforms and protecting their investments.WHAT WILL YOU BE DOING?
Work directly with key stakeholders to develop and maintain a transparent technical improvement planIdentify gaps in systems or processes and advise on practical improvements across cloud, infrastructure, and cyber securityConduct regular technical check-ins with clients to discuss upcoming changes, risks,



and service qualityPartner with support and projects teams to ensure technical consistency and high service performanceUse client feedback and ticket trends to reduce friction and identify areas for upliftAct as a trusted point of contact for both internal teams and customer leadsBring a proactive, solution-driven approach, where a problem gets met with multiple well-reasoned optionsWHAT YOU NEED TO HAVE?
Experience engaging technical and business stakeholders with confidenceEngineering background, with solid understanding of Azure, networking, and endpoint managementAbility to spot weak points in systems and recommend practical fixesBackground in support or infrastructure delivery across multiple clients or business unitsFamiliarity with risk management, escalation pathways, and service quality frameworksStrong communication skills, a no-ego mindset, and the ability to keep both clients and internal teams alignedA proactive mindset and a focus on measurable resultsIT'S NICE TO HAVE?
Experience in a Managed Service or professional services environmentExposure to standards or compliance frameworks (ISO, Essential Eight, etc.)Ability to build out structured improvement plans for complex environmentsUnderstanding of commercial impact when advising clientsA natural ability to build rapport and maintain trustTO BE CONSIDERED...KEY SKILLS: Azure / Cyber Security / Networking / Infrastructure / Technical Reviews / Client Engagement / Performance Improvement / Risk & Compliance
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📌 Technical Account Manager (New South Wales)
🏢 Searchability
📍 New South Wales