CasualJob DescriptionAre you a people person, animal obsessed and thrive in a fast-paced environment?
We are looking for afriendly face to join our team as aCustomer Care Representativeat Animal Referral Hospital Essendon Fields!
ARH Essendon Fields is a 24-hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district.
Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne.This role is available part time, full-time or casual!
As part of the Customer Care team your duties will include:Greeting and assisting clients in a professional, timely and warm mannerHandling high volumes of inbound calls efficientlyManaging the hospital's general email inboxCorrespond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent informationDiscuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic mannerSchedule and manage appointments for each departmentManaging invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)Processing insurance claims, including GapOnly claims,



through the practice management softwareEntering and maintaining accurate and complete records and data related to patients and clientsMaintain a consistently high level of organisation and cleanliness in the reception areaConduct oneself in a manner that uphold the values of ARH Essendon and the Greencross Pet Wellness CompanyAbout You:The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment or similarAbility to efficiently manage and prioritize multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patientsTech-savvy with a proficiency in Microsoft 360A meticulous attention to detail and a commitment to accurate data entryAbility to effectively communicate with people from diverse backgrounds in a compassionate and empathic wayAbility to handle challenging and/or demanding clients with tact and professionalismEnjoy working and being a part of a close-knit teamAvailable to work a variety of shifts including days, weekends, and evening shifts (to 1:00am)Available to work over Public Holidays (Christmas, Easter, New Year's etc.)Experience with RxWorks is highly desirable but not essential as we will train the right candidateThis position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace.You can enjoy a competitive salary PLUS:Discounts onHills Products for your petDiscounts at our Petbarn storesEssendon Fields specific discounts including childcare, food, car servicing, beauty services, and gym memberships - combined with the convenience of having these facilities directly on-siteClose proximity to public transportAccess to a wealth of continuing educationFree access to confidential Employee Assistance Program LifeWorks 24/7
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📌 Client Services Representative - Arh Essendon (Melbourne)
🏢 Greencross Pet Wellness
📍 Melbourne