Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in **** by Rachel Dillon.
With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create.
Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in **** by Rachel Dillon.
With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create.
Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.About the RoleThe Senior Logistics Specialist is responsible for supporting the Head of Production and Supply Chain in leading CSB's logistics strategy execution across inbound, outbound, warehousing, freight, and fulfillment operations.
This role ensures our customers receive a seamless post-purchase experience while enabling the business to scale efficiently and profitably.This role owns logistics performance across all channels and markets, balancing operational excellence, customer experience and commercial outcomes.
They are highly analytical, solutions-oriented, and thrive in fast-paced, high-growth environments.Key ResponsibilitiesOwn end-to-end logistics operations including inbound freight, warehousing, fulfilment, outbound shipping,



and returns management.Develop and execute logistics strategies that support CSB's growth plan.Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.Work with factories to ensure accurate, timely shipment reports and proactively address variances with Product and warehouse teams.Collaborate with CX and Operations teams to enhance the DTC delivery experience.Regularly evaluate and adjust shipping rate structures across Shopify stores.Own inventory management processes across all fulfilment centres and Shopify stores.Monitor and optimise the performance of vendors, including domestic and international fulfilment centres, against SLA/KPI metrics.Own the design and management of domestic and international returns processes.Lead relationships and performance management across 3PL partners, freight providers, and external logistics vendors.Negotiate contracts, service agreements, and pricing to ensure value and service excellence.Proactively manage escalation pathways and contingency planning.Partner closely with Product, Planning, Retail, Customer Experience, and Finance teams to align logistics with business priorities.Support new product launches, campaigns,



and retail activations with operational readiness planning.Build and maintain advanced reporting on logistics KPIs and provide business insights.Establish strong operational rhythms, reporting cadence, and accountability mechanisms.Lead continuous improvement initiatives.Build scalable SOPs and governance frameworks across all logistics functions.Lead, coach, and develop a high-performing logistics team.Support succession planning and future capability growth within the team.About YouBachelor's degree in Business, Supply Chain, Logistics, or related field.Excellent working knowledge of eCommerce logistics best practices.System expertise: Shopify, Netsuite, Xero, Logixboard, Google SuiteSignificant leadership experience in logistics, supply chain, or fulfilment management within retail, eCommerce, or consumer goodsProven experience managing 3PLs, freight partners, and warehousing operationsStrong commercial acumen and financial literacy, including budget ownership and cost optimisationExcellent analytical and problem-solving capability with solid systems thinkingHighly organised with strong execution discipline and prioritisation abilityCalm and decisive leader with strong judgement under pressureExperience in high-growth, fast-paced environments preferredExcellent communication, interpersonal, and stakeholder management skills.Why Join CSB?
Hybrid work model – balance of in-office & WFHShort Term Incentive ProgramParental leave package for both parentsState‐of‐the‐art gym at CSB HQCompetitive staff discountsBe a part of our mission to empower women worldwideExciting team events & initiatives
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📌 Senior Logistics Specialist (New South Wales)
🏢 CSB
📍 New South Wales