Administration & Customer Service CoordinatorSt Marys, Sydney NSW | Full-Time$80,000 – $90,000 + Super + Performance-Based BonusAbout UsWe are an established and growing Australian company operating across the environmental services, resource recovery and logistics sectors, providing essential services to commercial customers across Sydney and NSW.Our business is built on reliable service, solid operational capability and long-term customer relationships.
As we continue to grow, we are investing in our people, systems and customer service capabilities to support the next stage of our development.About the RoleThis is a customer-focused role requiring strong administration skills, a high level of computer literacy, and exceptional customer service and communication skills.You will be responsible for a combination of customer relationship management and day-to-day administration, including invoicing, data entry, emails, customer records and business systems.A significant part of the role will involve proactively communicating with our existing customers, maintaining strong relationships, understanding their ongoing needs and ensuring they continue to receive a high level of service.We are looking for someone who is equally confident working with computers and working with people - highly organised and accurate behind the scenes, while warm, professional and confident when communicating with customers.The balance between administration and customer relationship management may develop over time depending on business needs and the successful candidate's strengths.Key ResponsibilitiesProactively contact existing customers on a daily basis to maintain strong relationships and understand their ongoing service requirementsAnswer incoming calls and respond to customer enquiries by phone and emailBuild and maintain long-term customer relationshipsFollow up customer requests, enquiries and outstanding mattersReconnect with customers who have become less activeMaintain accurate customer records, notes and follow-up actionsPrepare,



process and issue customer invoicesPerform accurate data entry and maintain company databasesManage emails, electronic records and documentationPrepare and update Excel spreadsheets and internal reportsCoordinate customer requirements with internal teamsIdentify customer needs, service opportunities and potential issuesEnsure customer matters are followed through to completionProvide general administration and office support as requiredAbout YouWe are looking for an experienced office professional with a strong combination of administration, computer and customer relationship skills.Several years of administration, customer service, service coordination or similar experienceStrong computer skills and a high level of computer literacyStrong working knowledge of Excel, Outlook and Microsoft OfficeExperience with invoicing, data entry and customer databasesExperience using CRM, accounting or other business management systemsExcellent attention to detail and accuracyExceptional verbal communication and interpersonal skillsStrong experience communicating with and maintaining relationships with customersConfidence proactively contacting customers on a regular basisA warm, professional and confident telephone mannerStrong written English and professional email communication skillsExcellent organisation, time-management and follow-up skillsThe ability to manage multiple priorities and learn new systems quicklyA proactive approach and willingness to take ownership of responsibilitiesExperience within transport, logistics, automotive, environmental services, resource recovery or another service-based business will be highly regarded but is not essential.What We Offer$80,000 – $90,000 + Super, depending on experiencePerformance-based bonus opportunities linked to individual and business performanceAn established and growing Australian businessA varied role with genuine responsibility and ownershipOpportunity for professional growth as the business continues to expandExposure to customer relationships, administration, accounts and business operationsSupportive and practical team environment
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📌 Administration & Customer Service Coordinator (New South Wales)
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📍 New South Wales