Administration & Customer Service CoordinatorJoin a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia.
They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.You'll be joining a collaborative, people-focused team that values professionalism, inclusion and service.
The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.About the RoleYou'll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs.
This is a front-facing operational role where you'll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.You'll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.This position is predominantly office-based (minimum four days per week), Monday to Friday, with occasional off-site delivery depending on program schedules.Key ResponsibilitiesCoordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experienceManage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communicationsServe as the main contact for members, clients, learners and facilitators from registration through to completionMonitor inboxes and communication channels, resolving or escalating queries with sound judgementPartner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communicationsSupport operational activities including CRM updates,



purchase orders, invoicing, WHS checks and office services when requiredProvide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experienceMaintain high standards of presentation, professionalism and member-centric serviceJoin a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia.
They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.You'll be joining a collaborative, people-focused team that values professionalism, inclusion and service.
The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.About the RoleYou'll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs.
This is a front-facing operational role where you'll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.You'll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.This position is predominantly office-based (minimum four days per week), Monday to Friday,



with occasional off-site delivery depending on program schedules.Key ResponsibilitiesCoordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, skilled and engaging participant experienceManage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communicationsServe as the main contact for members, clients, learners and facilitators from registration through to completionMonitor inboxes and communication channels, resolving or escalating queries with sound judgementPartner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communicationsSupport operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when requiredProvide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experienceMaintain high standards of presentation, professionalism and member-centric serviceKey Selection CriteriaMinimum 3 years' experience in customer-facing roleStrong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participantsPolished presentationComfortable presenting information to groups and supporting virtual delivery platformsHighly organised, with excellent planning, prioritisation and time-management skillsConfident using digital systems, CRMs, online learning tools and virtual delivery platformsIf this sounds like you, please apply today!
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📌 Administration & Customer Service Coordinator (New South Wales)
🏢 Sharp & Carter
📍 New South Wales