Administration & Customer Service CoordinatorSolid Construction Enterprises – Burleigh Heads QLDSolid Constructions Pty Ltd trades as Essential Fire Protection — a trusted provider of fire safety services acrossSouth EastQueensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide.
We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.The OpportunityWe are looking for a capable andorganisedadministrator to join our small team on a casual, part-time basis.You'llbe an important part of the operational backbone of the business, with a varied role spanning accounts, administration, order processing, customer enquiries andgeneral supportfor our field technicians and wider team.This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day.You'llneed to be self-motivated, confident workingindependentlyand able to juggle multiple tasks whileprioritisingwhat needs to be done.Strong communicationskills,initiativeand attention to detail are essential.We'relooking for someone who can confidently move between different responsibilities,



respond to changingprioritiesand simply get things done.Key ResponsibilitiesAccounts & FinanceBill and invoice processing viaHubDocFollowing up outstanding invoices and accounts receivableProcessing customer orders end-to-end via WooCommerce and Order DeskManaging the full order cycle: quotes, order processing, dispatch coordination, and delivery trackingResponding to order enquiries from individual and B2B customers via email and phoneBusiness DevelopmentOutbound B2B business development outreach targeting strata managers and body corporatesGeneral Administration & Team SupportProviding ad hoc administrative support to Essential Fire ProtectionActing as cover for communication channels during annual and sick leave of other team membersSupporting EFP field technicians asrequiredWhatWe'reLooking ForProven experience in administration, customer service, or operations — ideally in a small business settingConfidence using Xero andHubDoc(or similar accounting/document software)Familiarity with ecommerce platforms such as WooCommerce or Order Desk is highly regardedExcellent written and verbal communication skillsHighlyorganisedwith solid attention to detail and the ability toprioritisecompeting tasksA self-starter who can work independently and use their initiativeFriendly, professional manner when dealing with clients and stakeholdersWhat We OfferA supportive and collaborative team environmentVariety across two complementary businesses
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📌 Administration & Customer Service Coordinator (Gold Coast)
🏢 Solid Construction Enterprises
📍 Gold Coast