IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewYour RoleWorking with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives.
This role has a significant focus on leadership, customer service and continuous improvement.This position will be offered on a permanent full-time basis with WFH flexibility.How you'll make an impactYou will add value to Gallagher Bassett across the following:Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service PrinciplesManage the day to day operations of the Specialty Claims team – a hybrid portfolio of claims consisting of Medical Negligence, Historic Abuse and other claimsEnsure the delivery of cost effective, professional and customer-focused claims serviceLead quality assurance activities, including audit results, data integrity, process refinementsLead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidentsManage team performance in line with team targets and service level agreementsEnsure appropriate team capability with effective recruitment and staff development planningProvide day-to-day management and technical expertise to the teamManage approvals outside of team delegations in relation to payments, letters, declinatures, mediations,



etcAbout youWe're interested in hearing from people who possess:At least 7 years insurance experience with 3 years management experience over your insurance careerStrong technical expertise in General Liability, Historic Abuse and/or Professional Indemnity claims handlingAbility to build and develop business relationship with clients and Service ProvidersAbility to comply with relevant state legislationInsurance policy interpretation skillsStakeholder managementStrong level of interpersonal skillsNegotiation skillsExcellent customer service skillsCommitment to quality and accuracyANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)What we can offer you:Flexible work arrangements – including WFHPaid Parental LeaveExcellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around excellent team support and rewarding opportunitiesExciting career – as our Company grows, so do the opportunities for our peopleOpportunities for ongoing education and development through both external and internal programs delivered by our own claims training expertsService recognition awards and employee assistance program for yourself and immediate family membersA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsAdditional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)Reproductive leaveBirthday Club - have a day off during your birthday month as a gift from GB!
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities,



we also offer a wide range of perks.Below are the minimum core benefits you'll get, depending on your job level these advantages may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Team Leader - Specialty Claims (New South Wales)
🏢 Arthur J. Gallagher (Ajg
📍 New South Wales