Western Sydney Airport - Cargo Duty ManagerAt Star Aviation, we're big enough to manage, but small enough to care.
With us, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual.Our values are at the heart of everything we do, and we're excited to welcome people who share them.
When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.How We Support YouWe'll support your growth with ongoing career training and development through our in‐house programs, and you'll enjoy access to discounts and benefits across a range of lifestyle and retail brands like SpecSavers, Hello Fresh, Koala Furniture and many others.
Additionally employees can join Fitness Passport when you are a Star Aviation employee.About the RoleAs a Duty Manager, you will primarily be responsible on a shift basis, for the day‐to‐day oversight and management of Star Aviation's airport operations, encompassing both above and below‐wing servicing requirements.
This role has a strong focus on people development and performance management, developing a strong culture of high performing teams.
In addition, the role demands a strong focus delivering an extremely high standard of service, while meeting operational service level agreement targets in a quick‐paced environment.Service Delivery and Shift ManagementOversee all cargo terminal operations during shift, including receipt, dispatch and storage of freightEnsure compliance with airline, regulatory and customer requirements for cargo handlingManage operational performance across import, export and transfer freight activitiesEnsure KPIs relating to safety, service delivery,



on‐time performance and productivity are achievedAct as the primary escalation point for operational issues, disruptions and irregularitiesLiaise with airlines, freight forwarders and terminal stakeholders on day of operationsComplete and review all shift reporting, including operational and safety reportsMonitor warehouse flow and ensure efficient use of space, equipment and labourProvide operational support and relief duties where requiredWorkforce Planning and People ManagementSupervise and coordinate cargo operational staff on shiftManage day of operations including backfill for unplanned absencesLead, coach and develop team members to improve performance and capabilityEnsure staff training compliance and competency requirements are maintainedPromote a strong safety culture aligned with aviation and WHS standardsManage performance issues and resolve conflict at an operational levelEnsure adherence to fatigue management, licensing and qualification requirementsStandards, Compliance and SafetyEnsure compliance with aviation security, dangerous goods and cargo handling regulationsMonitor adherence to company procedures, airline requirements and regulatory standardsInvestigate incidents, damages and non‐compliance, and escalate as requiredMaintain accurate records and reporting in line with operational requirementsSkills and ExperienceExperience supervising teams in cargo, logistics or aviation operationsDemonstrated leadership capability in a fast paced operational environmentExperience in warehouse or freight terminal operationsValid Australian Drivers LicenceAbility to obtain and hold a valid Aviation Security Identification Card(ASIC)Ability to obtain and maintain a valid Airside Driving Authority (ADA)Dangerous Goods certificationFirst Aid CertificationStrong ability to multi-task, prioritise and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situations
#J-*****-Ljbffr

📌 Western Sydney Airport - Cargo Duty Manager
🏢 Star Aviation Services
📍 Sydney