Customer Service Officer / Kiosk Attendant – Aquatic CentresCustomer Service Officer / Kiosk Attendant – Aquatic CentresJoin a supportive, value-driven team dedicated to exceptional customer serviceCasual opportunities availableFlexible shifts and a competitive casual rateOur teamAt Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued.
We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre (Botany).
Angelo Anestis Aquatic Centre is a modern facility that includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, kiosk, and aqua play facilities.Botany Aquatic is a seasonal operation (Sept - April) with 50m,22m and toddler outdoor heated pools, picnic, and function facilities.
Botany Aquatic will close at the end of April **** to undergo a major redevelopment.About the roleAs a Customer Service Officer/Kiosk Attendant, you will provide front line service to customers seeking information about and access to, Angelo Anestis Aquatic Centre.
You'll play a key role in the active sale and retention of Centre programs and retail, helping to maximise customer retention,



optimise facility usage and support a positive experience for every patron who walks through our doors.You can also expect to:Guide and direct patrons and new service users to safely access and use the Aquatic Centre facilitiesProvide accurate information on entry fees, memberships, programs and eventsBe the first point of contact to resolve customer issues and maximise satisfactionProcess transactions through the point-of-sale system and complete accurate reconciliationsCoordinate sales activities and tours for new and prospective membersPrepare and serve food and beverage items in the kiosk in line with food safety standardsAssist with opening and closing of the Centre, cash handling and general presentationAbout youWe are looking for someone who demonstrates:Excellent customer service skills and experienceA current Food Handling Certificate recognised in NSWA current First Aid and CPR qualificationA current Working with Children Check (NSW)Flexibility to work varying shifts between 5am and 9pm, seven days a week, based on operational needsA collaborative, positive approach and a commitment to Council's values of Visionary Leadership, Empowered People, Meaningful Relationships and Exceptional ServiceOur benefits and cultureAs an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers,



whether internal or external.
Bayside Council has a strong culture of collaboration and delivering exciting current initiatives for our community.On top of the competitive salary, our people enjoy:Flexible shifts to suit your availability and lifestyleAccess to our Fitness Passport programAccess to our Employee Assistance Program (EAP)On-the-job training, including support to gain or renew certificationsAnnual skin checks & flu vaccinationsOpportunities to grow in Bayside councilSalary: $***** to $***** per hour, plus 25% casual loading, plus superannuation.Applicants will be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation.
We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected.
We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing.
All hiring decisions are based solely on individual merit and alignment with requirements of the role.
Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.
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📌 Customer Service Officer / Kiosk Attendant – Aquatic Centres (New South Wales)
🏢 Careers at Council
📍 New South Wales