Sunstate Motorcycles is looking for an experienced Service Advisor and Workshop Controller to join our busy dealership in Maroochydore on the Sunshine Coast.These are key roles in our workshop, combining customer-facing service advice with the day-to-day control of workshop workflow.
We are a successful family-owned multi-location group with stores across the Sunshine Coast, Fraser Coast and Gold Coast.What's on offerCompetitive remuneration package + incentivesExcellent staff discounts on motorcycles, parts and accessoriesSupportive family-owned culture with genuine career growth across our 7 locations5-day working week with a valuable work-life balanceModern dealership and workshop environmentImmediate start available for the right personIn this role you willBe the main point of contact for service customers - booking jobs, quoting, and keeping customers informedControl workshop workflow, job allocation and technician utilisationPrioritise work to keep the workshop running efficiently and on timeLiaise between customers, technicians, parts and sales teamsUpsell servicing,
maintenance packages and accessories where appropriateMaintain high standards of customer service, organisation and workshop presentationAbout youPrevious experience as a Service Advisor, Workshop Controller or similar role in a motorcycle, automotive or marine dealershipStrong customer service and communication skillsExcellent organisation and the ability to manage competing priorities in a busy workshopComputer literate (DMS experience highly regarded)Calm under pressure, accurate and professionalCurrent driver's licence, and motorcycle licenceMotorcycle or powersports experience is highly regarded but not essential - the right attitude, organisation and customer focus matter most.This is a full-time role based at our Maroochydore dealership on the Sunshine Coast.If you're an experienced workshop professional looking for a stable role with strong benefits and a fantastic coastal lifestyle, we'd like to hear from you.
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