Job Type: Permanent position | Full time positionJob DescriptionWild Earth Australia Pty Ltd We are seeking a customer-focused ICT Customer Support Officer to join our team in Burleigh Heads.
In this role, you will provide first-level technical support to staff and customers, troubleshooting hardware, software, and system issues across the business.
You will help maintain smooth day-to-day IT operations, escape more complex issues where needed, and ensure users receive timely, effective assistance.
This is a great opportunity for a tech-savvy professional who enjoys problem-solving and delivering excellent customer service in a fast-paced retail environment.BenefitsCompetitive salary based on experienceSupportive and collaborative team environmentOpportunities for professional development and trainingStaff discounts on company productsOn-site parkingTask & responsibilitiesResponding to and resolving IT support requests from staff via phone, email, or in personDiagnosing and troubleshooting hardware, software, and network issues, and determining appropriate solutions to resolve themSetting up, configuring, and maintaining computer systems, devices, peripherals,



and network connectionsLogging support requests and maintaining accurate records of issues and resolutionsEscalating complex technical issues to external providers as requiredAssisting with user account setup, password resets, and access permissionsProviding guidance and basic training to users on systems and softwareMonitoring system performance and reporting recurring issuesAssisting with the installation, configuration, and testing of IT equipment, software, and updatesMaintain inventory and lifecycle management of all IT equipment, including laptops, printers, networking devices and peripherals.Qualification & experienceMinimum of 12 months' relevant experience in an ICT support or customer service technical role is required.
A qualification equivalent to AQF Associate Degree, Advanced Diploma or Diploma.About CompanyFounded in **** on the Gold Coast, Wild Earth has grown from a small community store into one of Australia's leading independent outdoor adventure retailers.
A 100% Australian family-owned business, Wild Earth is B Corp Certified and supplies quality camping, hiking, climbing, and travel gear from over 130 trusted global brands, backed by a team of genuine outdoor enthusiasts.
With stores on the Gold Coast and in Brisbane plus Australia-wide delivery, the company is dedicated to equipping adventurers with reliable, field-tested gear and expert service.Salary: $***********
#J-*****-Ljbffr

📌 Ict Customer Support Officer (Gold Coast)
🏢 Sociable Tech
📍 Gold Coast