Stramit is Australia's leading vertically integrated steel manufacturer and building products company.
Part of the Fletcher Building Group, we manufacture and supply trusted building solutions across roofing, walling, structural and rainwater products.
With operations across Australia and a proud history spanning generations, we're committed to helping build a better Australia while creating rewarding careers for our people.About the role:This is an excellent opportunity for an experienced Customer Service Team Leader, Supervisor or Project Coordinator ready to take the next step in their leadership career.
Leading a team of six Customer Service Representatives across our Commercial Projects and Sheds segments, you'll play a critical role in ensuring builders, contractors and customers receive exceptional service throughout the lifecycle of their projects.Working closely with customers, sales, planning, production and transport teams, you'll help your team navigate complex project-based orders, coordinate material requirements, and provide practical solutions that keep projects moving.
This role is ideal for someone who enjoys leading people, coaching performance, and being involved in the technical side of construction and manufacturing environments.You'll be joining a highly capable and experienced team who know their customers and products well.
With a strong focus on leadership, coaching and continuous improvement, you'll have the opportunity to make a genuine impact while being supported by an experienced leader who is passionate about development and succession planning.What you'll be doing:Leading,



coaching and developing a team of 6 Customer Service RepresentativesConducting regular 1:1s, performance conversations and development planningSupporting customers across commercial building projects and shed applicationsManaging escalated customer enquiries and project-related challengesPartnering with Sales, Planning, Manufacturing and Transport teams to deliver outstanding customer outcomesDriving team engagement, accountability and a customer-first cultureSupporting continuous improvement initiatives as part of our customer service transformation journeyWhat we're looking for:Proven experience leading customer service, internal sales or project support teamsBackground within manufacturing, construction, building products or a related industry highly regardedExperience supporting project-based customers and understanding construction project timelinesStrong communication skills with the ability to influence and build credibility through facts and solutionsA respectful, approachable and transparent leadership styleComfortable working across multiple systems, including Salesforce, Amazon Connect, Citrix and ERP platformsAbility to balance operational demands while investing in team developmentWhat's on offer:Monday to Friday roster (8:00am - 4:00pm)Career development opportunities within Stramit and Fletcher BuildingEmployee Education Fund to support skilled development26 weeks paid parental leaveFitness Passport access for employees and their familiesPerkbox discounts across groceries, fuel, entertainment and moreSupportive and down-to-earth team culture with regular BBQs, coffee catch-ups, afternoon teas and the much-loved Friday team lunches
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📌 Commercial Customer Service Team Leader (New South Wales)
🏢 Fletcher Building
📍 New South Wales