About UsNorthernair Pty Ltd is a leading air conditioning and mechanical services company servicing the Northern Rivers region.
Established for over 30 years and based in Lismore, we employ more than 25 staff and continue to grow.We deliver high quality HVAC solutions across commercial, industrial and residential projects with a strong focus on reliability, innovation and customer satisfaction.
Our team culture is professional, supportive and performance driven.We value diversity and are committed to creating an inclusive workplace where people can grow and succeed.The RoleWe are seeking a proactive and highly organised Service Administrator to support our Service Department.This role is critical to ensuring the smooth coordination of technicians, service calls and customer communication.
You will be the central link between customers, technicians and management, helping maintain efficient day to day operations.This is an excellent prospect for someone looking to build a long term career in a stable and growing industry.Key ResponsibilitiesSchedule and dispatch service technicians efficientlyCoordinate daily service runs and manage technician calendarsRespond to customer enquiries and provide timely updatesMaintain accurate service records and job documentationProcess service reports, invoices,



and administrative paperworkAssist the Service Manager with reporting and performance trackingSupport inventory coordination and parts orderingLiaise with internal departments to ensure seamless project deliveryMaintain professional communication with customers and staffAbout YouHighly organised with strong attention to detailConfident communicator with excellent customer service skillsAble to prioritise tasks in a fast paced environmentProficient in Microsoft Office, particularly Excel and WordPrevious administration or customer service experience preferredExperience in HVAC, trades or service based industries advantageous but not essentialPositive attitude with willingness to learn and growWhat We OfferSalary commensurate with experience and skill levelStructured training and developmentOn the job training in HVAC systems and service operationsExposure to mechanical services projects and industry complianceTraining in service management software and reporting systemsOpportunity to develop leadership and coordination skillsAs Northernair continues to grow, we prioritise internal development and promotion.Supportive team environmentYou will work in a collaborative office environment with experienced technicians, project managers and leadership support.Applications will be treated confidentially.
#J-*****-Ljbffr

📌 Service Administrator (New South Wales)
🏢 Northernair
📍 New South Wales