Oceanfront Cairns Hotel is a landmark 155‐room property, perfectly positioned on the Esplanade with stunning ocean views.
As part of the Vision Hotels portfolio, we're currently investing into a Hotel refurbishment and we're looking for someone with genuine warmth and energy to lead the guest experience through this exciting next chapter.Customer Service ManagerPackage: $105,000 total, comprising:Base salary: $80,000Accommodation valued at $20,000SuperannuationKPI bonus: up to $5,000About UsOceanfront Cairns Hotel is a landmark 155‐room property, perfectly positioned on the Esplanade with stunning ocean views.
As part of the Vision Hotels portfolio, we're currently investing into a Hotel refurbishment and we're looking for someone with genuine warmth and energy to lead the guest experience through this exciting next chapter.About the RoleWe're on the hunt for a Customer Service Manager who lights up a room.
This isn't a role for someone who wants to sit behind a desk — we need a natural people‐person with a bubbly, engaging personality who genuinely loves making guests feel welcome, valued, and looked after.You'll lead our front‐of‐house and guest services team, setting the tone for every interaction guests have with our hotel — from check‐in to check‐out and everything in between.What You'll Be DoingLeading, coaching and motivating the front office and guest services team to deliver exceptional, memorable guest experiencesBeing a visible, energetic presence on the floor — greeting guests, resolving issues on the spot, and setting the standard for serviceHandling guest feedback and complaints with warmth, empathy and a genuine desire to make things rightDriving team culture, rostering,



and day‐to‐day people management for the guest services teamWorking closely with the Hotel Manager and Head of Operations to align guest experience with broader hotel standards and KPIsMonitoring guest satisfaction metrics and driving continuous improvement in service deliverySupporting front desk operations, bookings, and guest queries during peak periodsWhat We're Looking ForA genuinely bubbly, outgoing, warm personality — this is non‐negotiable.
You need to be the kind of person who makes people smile the moment you walk into a room.Proven experience in a customer service leadership role — hospitality, hotel, or guest‐facing experience strongly preferredStrong people leadership skills with a track record of building high‐performing, motivated teamsExcellent communication skills and a natural ability to connect with people from all walks of lifeA problem‐solver who stays calm, positive and solutions‐focused under pressureFlexibility to work across a rotating roster, including weekends and public holidays as requiredExperience with hotel booking/PMS systems (e.g. RMS) highly regardedWhat's On Offer$80,000 base salary + FREE accommodation SuperannuationUp to $5,000 per annum KPI bonus — rewarding you for driving genuine guest satisfaction outcomesThe opportunity to lead guest services at one of Cairns' most iconic Esplanade propertiesA supportive, close‐knit team and genuine career progression within the Vision Hotels portfolioStaff discounts across the Vision Hotels national portfolioSound Like You?
If you're the person your friends describe as "the life of the party", who genuinely can't help but make people feel positive — we want to hear from you.
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📌 Customer Service Manager - Live On Site (Queensland)
🏢 Vision Hotels
📍 Queensland