Job DescriptionAbout UsWe are a growing waste management and recycling company committed to delivering sustainable, efficient, and environmentally responsible solutions.
Our mission is to reduce landfill impact while providing exceptional service to our clients across multiple industries.About the RoleWe are seeking a highly organised and customer-focused Client Operations Representative to join our Brisbane team.
This role is central to ensuring smooth day-to-day operations, managing client relationships, and coordinating service delivery across our waste and recycling services.This is a high pressure, fast-paced operations role with a constant flow of inbound calls from both customers and drivers.
You will be expected to handle a high volume of competing priorities simultaneously, including missed services, schedule changes, urgent requests, and operational issues—often with incomplete information and tight timeframes.This role is not suited to someone who prefers a slow or highly structured environment.
Success in this position requires resilience, urgency, strong decision-making, and the ability to remain composed while things change rapidly.
You will need to think on your feet, communicate clearly, and take ownership of problems through to resolution.This is not a role suited to a strict 9–5 mindset.
The team operates with a strong sense of accountability and ownership, stepping up to get the job done when it matters.Key ResponsibilitiesAct as the primary point of contact for a high volume of inbound calls from customers and driversCoordinate collections, logistics, and service schedules in a fast-moving environmentManage multiple service issues simultaneously while maintaining a high level of accuracyMonitor service delivery to ensure client expectations and compliance standards are metMaintain accurate records of client accounts, service agreements,



and operational dataResolve issues quickly and proactively to ensure high levels of client satisfactionWork closely with the Operations Manager, drivers, and internal teams to keep services running smoothlySupport safety, compliance, and fatigue management requirementsPerform administrative, housekeeping and compliance tasks, including accurate record keeping and arranging permits for EPA-regulated loadsAbout YouYou hold qualifications or relevant experience in logistics & supply chain operations.Advanced proficiency in cloud-based ERPs and enterprise office suitesProven experience in a high-volume, fast-paced environment (e.g. operations, logistics, call centre, or similar)Comfortable handling constant inbound calls and switching between tasks quicklyAble to manage pressure, competing demands, and difficult situations without losing focusStrong organisational skills, with the ability to prioritise and make quick decisionsExcellent communication, problem-solving abilities with a customer centric mindsetHigh attention to detail and administrative accuracy, even under pressureTakes ownership, follows through until task completionComfortable making outbound calls to clients to follow up, chase work, and identify additional service opportunitiesWhat We OfferWe foster a culture built on accountability, ownership, and team support—where people are trusted to take responsibility, support each other, and deliver outcomes.
$90,000 PA + Superannuation.Laptop and phoneMonthly incentive program, with the opportunity to earn additional income linked to performance (including proactive client follow-ups, outbound calls, and service outcomes) - potential up to $18k PA.Opportunity to grow your career in a purpose-driven, environmentally focused industrySupportive and cooperative team environmentCareer progression opportunities, including pathways into management roles for the right candidate
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📌 Client Operations Representative (Brisbane)
🏢 SKIPZ Recycling
📍 Brisbane