Repairs and Maintenance System CoordinatorWe're looking for an organised and proactive Repairs & Maintenance Coordinator to join our team and support our national restaurant network.This is a system and service coordination-focused role, managing repair and maintenance requests through our RAMP platform.
You'll be responsible for assessing and prioritising incoming requests, coordinating the appropriate response and ensuring jobs are followed through to resolution, while keeping restaurants and other stakeholders updated along the way.About the RoleYour responsibilities will include:Managing incoming service and maintenance requests through the RAMP systemAssessing, prioritising and allocating requests to the appropriate service provider or internal teamMonitoring open requests and following up to ensure timely resolutionManaging call-backs, escalations and after-hours service requestsActing as a key point of contact for restaurants and providing regular updates on outstanding requestsLiaising with contractors, service providers and internal teams to resolve issuesMaintaining accurate job,



contractor and asset information within RAMPSetting up and maintaining Service Level Agreements and scheduled maintenance requirements within the systemIdentifying and escalating urgent or recurring issues where requiredSupporting system reporting, administration and ongoing improvements to RAMPAbout YouYou'll be someone who is organised, responsive and comfortable working in a busy, service-focused setting.
You'll enjoy managing a high volume of requests, working across different systems and speaking with a wide range of people throughout the day.Ideally, you'll bring:Previous experience in a call centre, help desk, service desk, customer service or coordination environmentConfidence using systems and learning new technologyStrong communication and customer service skillsThe ability to triage and prioritise multiple incoming requestsStrong administration skills and attention to detailA proactive approach to following up issues and seeing them through to resolutionThe ability to remain organised and responsive in a fast-paced environmentExperience within repairs and maintenance, facilities or restaurant operations is advantageous, but not essentialIf you enjoy problem-solving, working with systems.
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📌 Repairs And Maintenance System Coordinator (New South Wales)
🏢 Hungry Jacks
📍 New South Wales