Job DescriptionLevel 2 Service Desk Analyst | 3-Month Contract | ParramattaSirius Technology is working with a well-established Australian organisation to recruit two experienced Level 2 Service Desk Analysts for an initial 3-month contract.
These roles have been created to strengthen the existing support team while permanent recruitment is underway, with a genuine opportunity to transition into a permanent position for high performers.This is a Microsoft-centric environment where you'll be providing Level 2 desktop and Office 365 support, managing service desk tickets, resolving end-user issues, and delivering an outstanding customer experience.
The client is looking for proactive individuals who enjoy solving problems, take ownership, and thrive in a fast-paced support environment.ResponsibilitiesProvide Level 2 technical support across a Microsoft-based workplace.Troubleshoot and resolve Office 365, desktop,



hardware and software issues.Manage and prioritise service desk tickets through to resolution.Deliver first-call resolution wherever possible while maintaining excellent customer service.Escalate complex issues appropriately and work collaboratively with wider IT teams.Continuously identify opportunities to improve support processes and user experience.SkillsPrevious experience in a Level 2 Service Desk or Desktop Support role.Strong knowledge of Microsoft 365 (Office 365) and Windows desktop environments.Experience using ITSM/service desk ticketing systems.Excellent troubleshooting and problem-solving skills.Outstanding communication and customer service abilities.Proactive, curious and self-motivated approach with a strong sense of ownership.BenefitsInitial 3-month contract with strong potential to convert to a permanent position.Hybrid working arrangement (2 days per week in the office).
Modern office located in Parramatta, just a short walk from the train station.Standard business hours (9:00am - 5:00pm, Monday to Friday).
Join a collaborative and supportive IT team.Immediate start available.Interview ProcessStage 1: Head of IT & HR InterviewStage 2: Final Interview (if required)
#J-*****-Ljbffr

📌 Serivce Desk Engineer Level 2 (New South Wales)
🏢 Sirius People
📍 New South Wales