About the roleWe're looking for an organised, customer-focused Service Coordinator to join our Rosebery team as the first point of contact for customers needing service support.
You'll keep technician schedules on track, resolve enquiries quickly, and help make sure every service experience is a outstanding one.What You'll Be DoingAnswering & prioritising customer service requests, and assigning them to the right technicianScheduling technician visits - from routine maintenance to urgent call-outsKeeping customers in the loop and following up until every job is resolvedHandling a high volume of calls calmly, courteously and efficientlyManaging complaints from first contact through to resolutionProcessing accurate, timely invoicing for completed workImplementing improvements to maintain high service standardsEnsuring all service activities comply with company policy, industry regulations,



and safety standardsWhat We're Looking ForStrong organisational and multitasking skills, with the ability to manage multiple enquiries and priorities at onceExcellent verbal and written communication, with a customer-focused approachConfidence handling high call volumes while remaining calm, courteous, and solutions-focusedExperience using job management or scheduling software, with a willingness to learn company systemsHigh attention to detail, particularly around invoicing, scheduling, and record keepingWhy Join UsJoin a well-established, growing business in the lift industryOn-site training and opportunities to develop your skillsAnnual wellbeing allowance & birthday voucher
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📌 Service Coordinator (New South Wales)
🏢 compact home lifts
📍 New South Wales