In this role you will champion the growth of our people, drive operational and commercial success, and help create exceptional experiences for pets, people and the planet.
You'll lead with our purpose front of mind—delivering more expertise, more service, more value, and more care for pets, people and the planet.How you will lead success across your region...Lead, coach and mentor Assistant Managers and store teams across your portfolioBuild a culture of engagement, accountability and continuous improvementDrive succession planning and career development opportunitiesDrive sales growth, profitability and achievement of key business KPIsAnalyse store performance data and provide actionable insightsManage expenses, gross profit performance and wage budgetsChampion loyalty program participation and private label sales growthDrive Net Promoter Score (NPS) results through proactive coaching and action planningSupport teams to identify customer needs and provide expert adviceEnsure stores execute promotions, marketing initiatives and visual merchandising standardsMaintain robust stock management processes and minimise inventory lossDrive compliance with operational, audit and task management requirementsYou'll Thrive in This Role If You...You are a people-first leader with a proven track record in retail management and a passion for developing teams Demonstrated success leading and developing diverse retail teams Strong commercial acumen with experience driving sales and profitability Proven ability to deliver operational excellence and compliance standards Exceptional communication and relationship-building skills Customer-focused mindset with a passion for delivering outstanding service Senior Store Manager experience Strong planning,



prioritisation and conflict resolution skills Ability to adapt in a fast-paced and evolving environment High attention to detail and strong problem-solving capabilityIf you are passionate about people and pets, we'd love to hear from you!
Follow us on LinkedIn to keep up to date on life across our various brands - company/petstockIn our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes -pages/foundationOur diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselvesAt Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies.
Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local communityWe are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets.
Our connections with pets help us as people...at the Petstock Group, together we live by this truth.
We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.
The Petstock Group is built on family values and our passion for pets and animals.
We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm.
Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.
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📌 Dual Location Store Manager (Victoria)
🏢 PETstock Retail
📍 Victoria