Looking for a role that offers variety, stability and a excellent team culture?
We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service.
If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.
The Role
As a Customer Service Specialist, you'll be the first point of contact for customers across Australia.
You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.
Key Responsibilities
Managing inbound and outbound customer callsCoordinating bookings, service requests and maintenance enquiriesResponding to customer enquiries via email and CRM platformsLiaising with customers,



contractors and internal teamsManaging customer cases through to resolutionMaintaining accurate customer records and documentationAssisting with invoicing and administrative tasksBuilding strong customer and stakeholder relationships
What You Bring
Strong written and verbal communication skillsAbility to multitask and manage competing prioritiesA proactive and solutions-focused approachExperience using CRM systemsStrong attention to detail and organisational skillsA positive attitude and team-first mindset
Why Join?
Monday to Friday, 9am – 5pm hoursHybrid work options after trainingFree onsite parkingSupportive and collaborative team environmentOpportunity to develop across multiple areas of the businessGrowing national business with long-term career opportunitiesFast-paced role offering variety and autonomy
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📌 Customer Service Specialist (Melbourne)
🏢 Weploy
📍 Melbourne