Job DescriptionPushys / Bikebug Online Customer SupportCustomer Support Agent for Pushys/BikebugAdventureOnline (Pushys and Bikebug) is one of Australia's largest online retailers of Bikes & Mountain Biking and Cycling clothing, parts and accessories.
Based in Darra, Brisbane with a large distribution centre dedicated to delivering industry leading customer service, large product range and super fast delivery.
We service both the Australian and International markets from this location.We have an chance to expand our Online Customer Support team and are looking for a new Support Agent/Representative.
The ideal individual has good knowledge of all things cycling and associated equipment/brands and a desire to help people fulfil their cycling ambitions.
This is not your typical call centre role and every day is different.Objectives of the Online Customer Support position:Liaise directly with customers to provide knowledge,



support and serviceAssist in customer acquisition and retentionProblem solving customer issuesProcess customer returnsSkills and QualificationsA good level of knowledge on cycling equipment is desired but not essential.Retail or customer service experience an advantageComputer skills and be proficient in applications like Word and ExcelBe able to work independently as well as part of a dedicated skilled team and share duties as requiredMust have excellent English skills, both verbal and written and a good phone manner.A great working environment in a brand new officeFantastic employee discountsProfessional development opportunity to work in a growth organisationDoes this sound like a bit of you?
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📌 Pushys / Bikebug Online Customer Support (Brisbane)
🏢 Pushys
📍 Brisbane