Functional Lead, Airline Retailing Transformation

Up to $250,000 Package Inclusive of Superannuation | Sydney

What's in it for you?

- Lead a critical workstream within a landmark airline transformation program
- Shape the future of airline retailing, distribution and customer servicing
- Work directly with airline executives, operational stakeholders and global technology vendors

Ready to lead the future of airline retailing and play a key role in transforming how millions of passengers travel?

The Company

Our client is undertaking a major airline retailing transformation focused on modernising customer commerce, servicing and operational platforms. Working alongside industry-leading technology providers, they are reshaping the future of airline operations through a next-generation Offer and Order model.

The Role

As the Functional Lead, you will own the end-to-end functional workstream, acting as the key bridge between airline business stakeholders, delivery teams and platform vendors. You will lead requirements gathering, process design, fit-gap analysis and business readiness activities while ensuring the new operating model aligns with airline objectives and industry best practice.

Responsibilities

- Lead stakeholder engagement across pricing, distribution, retailing, interline and customer operations
- Gather, validate and document functional requirements
- Translate business needs into process designs, user stories and specifications
- Lead fit-gap analysis between business requirements and platform capabilities
- Drive functional decision making across business and vendor teams
- Develop business process maps, functional specifications and fit-gap registers




- Own functional cutover planning and transition activities
- Support migration from legacy PSS platforms to modern Offer and Order capabilities

What Our Client Requires
- 15+ years of airline industry experience is essential
- Deep expertise across airline retailing, reservations, ticketing, pricing, NDC distribution or interline operations
- Previous experience working directly within an airline, travel technology provider or PSS vendor
- Strong understanding of airline retailing transformation programs
- Practical knowledge of IATA One Order and NDC standards
- Proven experience producing business requirements and process documentation
- Excellent communication and stakeholder management skills

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to: Shreeya Gurung / ? / ? +61 8 8306 8208

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "Apply for this Job" button below, you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements. This process ensures your details are formally lodged and processed correctly.

Equal Opportunity

Akkodis is an Equal Chance employer committed to fostering an inclusive workplace. We actively encourage applications from candidates of diverse backgrounds and experiences. |||CandidateProfile|||

, |||CandidateProfile-endCompanyDetail|||

. |||CompanyDetail-end|||

📌 Functional Lead, Airline Retailing Transformation (Sydney)
🏢 Akkodis
📍 Sydney