Community Gro is a Townsville-based not-for-profit organisation that has supported local communities since 1979. Guided by our vision of a safe, inclusive and connected community where everyone can thrive, we deliver programs and services that strengthen wellbeing, connection, learning and opportunity for people of all ages and backgrounds.

Join us in creating connected communities where people are supported, empowered and inspired to thrive.

Employment Information

Employment Type: Part time Fixed-Term Contract
Contract Length: 12 Months
Hours: 22.8 hours per week (3 days)
Location: Garbutt Community Centre

Award: SCHADS Award

Salary Packaging: Up to $18,550 in tax-free benefits

About the role

The Education Support position combines practical education assistance with youth engagement and program support. The role works alongside the SPARC Educator/Teacher, Manager, Case Workers and Youth Workers to support young people aged 10–13 who have disengaged, or are at risk of disengaging, from mainstream education. The position contributes to a safe, structured and culturally responsive learning environment through trauma-informed, strengths-based and flexible approaches.

The Education Support worker assists with the preparation and delivery of learning activities, provides individual and small-group support, encourages positive participation and behaviour, and helps young people build confidence, life skills, positive habits and pathways back into education. The position also supports transport, supervision, documentation and engagement with families, schools and relevant services as required.

Key responsibilities

- Work under the direction of the SPARC Manager and Educator/Teacher to prepare,



adapt and deliver learning materials and activities

- Provide one-to-one and small-group assistance to young people completing literacy, numeracy, project-based and practical learning tasks

- Use hands-on, interest-based and flexible approaches to increase engagement and respond to different learning styles and abilities

- Assist with educational assessments, learning observations and tracking progress against individual learning goals

- Welcome young people into the program and establish clear expectations for safe, respectful and inclusive behaviour

- Develop professional, respectful and trusting relationships with young people using trauma-informed, culturally responsive and strengths-based practice

- Actively supervise young people during onsite learning, recreational activities, community-based activities, transport and transitions between sessions

- Assist with the planning and delivery of structured activities, excursions, cultural activities, community events and other program initiatives

- Provide transport for young people where required to improve access, inclusion, attendance and engagement in the program

- Complete attendance records, engagement notes, observations, incident reports and other required documentation accurately and within required timeframes

About you

- Minimum Certificate III in Education Support, Community Services,



Youth Work or a related discipline, and/or demonstrated relevant experience in an education, alternative learning or youth-support setting

- Demonstrated ability to support learning activities and work effectively with young people who have diverse learning, behavioural, social and emotional needs

- Knowledge of trauma-informed, strengths-based and culturally responsive practice, particularly when working with Aboriginal and Torres Strait Islander young people and families

- Well-developed communication and interpersonal skills, including the ability to establish professional rapport, maintain boundaries and work collaboratively within a multidisciplinary team

- Ability to support positive behaviour, respond calmly to challenging situations and follow individual support, safety and risk-management strategies

- Sound organisational, time-management and record-keeping skills, including the ability to complete accurate notes, attendance records and incident documentation

- Current Queensland Class C Driver Licence

- Current positive Working with Children Blue Card

- Satisfactory National Police Check

- Ability and willingness to transport young people in accordance with Community Gro policies and procedures

To apply, please submit your resume, a cover letter addressing the requirements of the position, and the contact details of two current professional referees.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Applications close 4pm Tuesday 15th September 2026. Interviews will commence as suitable applicants apply.

For further information, please contact our HR department on **@communitygro.org.au

📌 Education Support (Townsville)
🏢 Community Gro
📍 Townsville