Supreme Fire Solutions is seeking an organised and reliable Administration Coordinator to support our growing fire protection business. This is a varied, hands-on position involving customer service, technician scheduling, quoting, compliance documentation and general office administration. You will be an important link between our customers, technicians, management and external stakeholders.
Key responsibilities
- Answering telephone calls and responding to customer enquiries
- Managing the general email inbox and ensuring enquiries are actioned promptly
- Scheduling technicians and coordinating daily and recurring service work
- Confirming appointments and arranging access with customers, strata managers, tenants and building managers
- Creating and maintaining jobs within our job-management system
- Preparing and sending quotations, work orders, invoices and service documentation
- Following up outstanding quotations, approvals, access arrangements and completed work
- Assisting with annual fire safety statement (AFSS) administration and compliance documentation
- Monitoring upcoming service dates, inspection deadlines and outstanding defects
- Reviewing technicians' completed jobs to ensure the required information and documentation have been provided
About you
- Be dependable, punctual and consistent
- Take ownership of tasks and follow them through to completion
- Communicate professionally and confidently with customers and technicians
- Keep accurate records and pay close attention to detail
- Prioritise work effectively in a busy setting
- Follow up outstanding matters without needing constant reminders
- Remain calm when schedules change or urgent work arises
- Ask questions when unsure rather than make assumptions
- Maintain confidentiality regarding customer and company information
- Be willing to learn the terminology and compliance requirements of the fire protection industry
About us
Supreme Fire Solutions is a growing Sydney-based fire protection company operating in a regulated industry.
📌 Administrator For Fire Maintenance (Mortdale)
🏢 Supreme Fire
📍 Mortdale
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