Corporate Support Officer

Hybrid (NSW) | Full-Time

About us

The NSW Tollway Ombudsman is Australia’s newest independent Ombudsman scheme. We exist to resolve disputes and share insights into systemic issues to support toll entities strengthen consumer practices. We provide a free, fair and impartial avenue for dispute resolution, working with consumers, toll entities and industry stakeholders to achieve practical outcomes and strengthen confidence in the tolling sector.

About the Role

As we continue to build our organisation, we are seeking a capable and highly organised Corporate Support Officer to play a key role in supporting our operations. This is a unique opportunity to help shape the systems, processes and culture that will underpin our future success - building not just a well-run organisation, but a genuinely cohesive team.

In this varied role you will work closely with the team to provide trusted support across corporate administration, operational coordination, and executive support. You will be required to manage sensitive issues and confidential correspondence with judgement and discretion. You will need to respond flexibly to changing priorities, balancing BAU duties and evolving or ad hoc priorities of a growing organisation.

Key responsibilities include:

- Provide day-to-day administrative and operational support across the organisation, including facilities management, records management, document control and information governance processes.

- Support finance-related administration such as procurement, supplier coordination and reporting.

- Coordinate HR administration tasks including onboarding logistics, policy documentation, and scheduling

- Support operational governance,



including maintenance of compliance registers and activities across the organisation.

- Contribute to continuous improvement and the development of efficient business processes, including the management of internal processes, templates and systems.

- Provide, as needed, executive support to the Ombudsman, including diary management, correspondence, and meeting preparation.

Remuneration between $100,000 - $120,000, based on experience.

About You

You are an organised and adaptive qualified who enjoys working in a dynamic environment and switching between structured administrative work and ad hoc, high-priority requests.

You bring:

- Exceptional organisational skills and attention to detail.

- Strong written communication skills and experience preparing professional documentation.

- The ability to manage competing priorities while maintaining a high standard of accuracy.

- Demonstrated initiative, sound problem-solving skills and a willingness to take ownership, identify opportunities for improvement and deliver practical solutions.

- Sound judgement, discretion and professionalism.

- Solid stakeholder relationship skills and a customer-focused approach.

- Strong working knowledge and proficiency in Microsoft 365 applications including the ability to identify opportunities and assess risks to support use of technology across the business.

- Relevant experience, whether it is from business improvement projects,



corporate services, governance or compliance backgrounds.

Why Join Us?

Join a values-driven organisation with a clear purpose: delivering fair outcomes for the communities we serve. Working in a small, collaborative team, you'll partner with senior leaders, contribute to critical establishment activities, and help create the systems, processes, and culture that will support the organisation for years to come. Your ideas and contributions will be visible, valued, and impactful.

Ready to Apply?

Apply now. Applications will be reviewed as they are received, and we may interview and appoint before the closing date.

To apply, please submit your resume/CV and a cover letter. Please use your cover letter of no more than two pages to address the three questions below. We are interested in understanding how you think, learn and approach challenges. Please use specific examples from your own experience. We may discuss your responses during the interview.

1. Learning and Growth - Tell us how your education, professional development, learning, or experience has developed your skills needed in this role.

2. Solving Problems and Creating Solutions - Describe a situation where you identified a problem, inefficiency, or opportunity for improvement and took action to address it.

3. Technology and Personal Adaptability - Describe a technology, digital tool, or AI application that you have deliberately learned to use in the last year and why.

The NSW Tollway Ombudsman is committed to fostering a workplace built on integrity, professionalism, fairness, and respect. We welcome and encourage applications from candidates with diverse backgrounds and experiences.

📌 Corporate Support Officer (Sydney)
🏢 Loren Mitchell HR
📍 Sydney