About the role

The Field Maintenance Representative is responsible for servicing and maintaining Britex and Rug Doctor hire equipment across an assigned territory which includes the Newcastle, Maitland, Hunter Valley and into country NSW. The role ensures optimal equipment performance, strong in-store presentation, and high levels of customer satisfaction, while supporting territory growth and operational efficiency.

Key responsibilities

- Service, repair, and maintain hire equipment in allocated stores using a company vehicle

- Conduct Test & Tag (PAT testing) every 6 months and accurately record results

- Manage machine movements, warranty claims, and escalated technical issues

- Complete store visits in line with agreed call cycles and KPI targets

- Maintain clean, fully stocked, and compliant POS displays and equipment stands

- Build and maintain robust relationships with store staff and key stakeholders

- Identify and secure new store opportunities within the territory

- Capture store visit data (including photos) via company iPad

- Complete monthly reporting accurately and on time

- Manage parts, product, and POS ordering through Jotform app

About you





- Field experience would be good but not mandatory

- Problem-solving skills

- Previous experience maintaining household equipment would assist with this role but handyman skills would be advantageous

- Self-starter, fit and ready to work hard, and to learn about the industry

- Exceptional communication skills with a customer service focus

- Full Australian driving licence

- National Police certificate

- Computer skills essential as using an iPad daily

- Pre-employment medical check will be required

Benefits

- Fully maintained vehicle, tools & equipment

- Mobile phone, iPad & uniform included

- On-going training

- Mon to Fri work only, no weekend work or overtime

- 38 hours per week / permanent role

- Work life balance

If you believe you are the right person for this role then we would love to hear from you!

To submit your application please click APPLY on this page and ensure to include a cover letter with your resume.

Only Australian citizens or permanent residents need apply

📌 Field Maintenance Representative - Newcastle/country NSW
🏢 Britex Carpet Care
📍 Newcastle