An experienced Operations Manager is required to support the General Manager and owner at Pacific House, a high-end Backpackers Hostel, Café and Bar in central Sydney. As the face of the Hostel, you will provide attentive service at every turn. You will be well-versed in all areas of the hostel business and backpacking world, with specialised skills in managing reception, admin, delegation, supporting and motivating staff. You will be an inspiring team member ready to ensure productivity and quality performance to achieve the long-term company vision.

Key responsibilities

Partner with General Manager to ensure quality customer service and supervise a team with diverse talents and responsibilities

Recruit and manage staff as the business requires

Fill in for General Manager in their absence and take responsibility for the Hostel when the manager is not onsite

Monitor customer and client satisfaction, reporting any problems, accidents, unsafe conditions, or equipment trouble to General Manager

Coach, track performance and conduct employee reviews

Assist the General Manager in planning and implementing strategies to attract recent business

Handle any guest concerns and find solutions

Oversee, organise and direct the hostel operations and services

Direct and oversee reservation, reception, entertainment and housekeeping activities

Manage the group portfolio,



providing support and planning for 30+ groups hosted each year, managing new group enquiries and sourcing new leads

Manage online presence through Instagram, TikTok, YouTube, Facebook and other channels, creating content including reels, videos and photos

Create signs using Canva to support in-house events

Complete a roster each week

Actively manage team building and pastoral care

About you

Extensive experience in Hostels

Willing to commit to longer term employment

A positive person with a can-do attitude, a friendly approach, and a sense of fun

Responsible, trustworthy, and able to problem-solve with a cool head

A team player willing to perform a range of duties with impeccable attention to detail

Prepared to work weekdays, weekends, and public holidays; both AM and PM shifts

Passionate about backpacking and travel

Well presented as you will be the face and vibe leader of the business

A master of property management software (Cloud Beds and Goki)

Able to communicate at a high level in multiple languages

Able to perform minor handyman tasks such as changing electronic locks

Required to live onsite

About us

Pacific House is a high-end Backpackers Hostel, Café and Bar in central Sydney. We are known for exceptional customer experiences and strive to be the best Backpackers Hostel in Sydney. We are a multi award winning Hostel.

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📌 Operations Manager (City of Sydney)
🏢 Pacific House
📍 City of Sydney