Veteran Healthcare | DVA | Medicinal Cannabis

We are seeking an experienced DVA Claims & Patient Services Specialist to support veterans through DVA-funded medicinal cannabis pathways.

This role requires direct experience working with both DVA and medicinal cannabis, with a strong understanding of DVA processes and the end-to-end veteran patient journey.

You will work closely with patients, clinicians, specialists and internal teams to coordinate DVA applications, documentation and patient progress.

About the Role

You will be a key point of contact for veteran patients and clinicians, taking ownership of patients progressing through the DVA pathway and ensuring applications, documentation and follow-ups are managed accurately and efficiently.

Key Responsibilities

- Support veterans through the end-to-end DVA medicinal cannabis patient journey, from onboarding through to applications, approvals and ongoing care.
- Prepare and coordinate DVA applications, claims and supporting documentation.
- Liaise with patients, GPs, specialists and clinicians to obtain required information and documentation.
- Monitor application progress and proactively follow up outstanding requirements.




- Maintain accurate patient records and documentation.
- Contribute to improvements in DVA workflows and patient processes.

About You

You are highly organised, confident managing multiple patient cases and experienced in supporting veterans through DVA-funded medicinal cannabis pathways.

- Previous experience working with DVA patients within the medicinal cannabis sector.
- Strong knowledge of DVA applications, approvals, claims and documentation requirements.
- Experience supporting the end-to-end veteran patient journey.
- Robust organisational skills and attention to detail.
- Excellent verbal and written communication skills.
- Confidence communicating with patients, clinicians and external healthcare providers.
- A proactive, professional and empathetic approach.

The Opportunity

- Highly competitive remuneration for the right candidate.
- Join a supportive team within a rapidly growing business.
- Genuine opportunity for career progression and professional growth as the business continues to expand.
- The opportunity to help shape and improve our DVA patient services as we continue to expand.

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📌 DVA Claims & Patient Services Specialist (Inner West Council)
🏢 seek.com.au
📍 Inner West Council