- A03 Maintenance Support Officer - Call Centre
- ASAP start. Initial contract to 4th December + potential ongoing extension
- Maryborough
- $51.12 pr hour + super
- QLD Government

The Role

A large government department, is seeking an experienced customer support/call centre officer to provide support in a high-volume inbound call centre environment. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties.

Your duties will include:

- Arranging responsive maintenance for Government owned properties such as public housing, schools, police stations etc.
- High standards and accuracy when compiling documents, creating work orders and reports and updating records and information systems.
- Incoming and outgoing customer calls to address maintenance service requests within a multi-channel envrionment.




- Create work orders and reports.
- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
- Appropriately using software, databases, scripts, and tools
- General administrative duties

You

- Experience in a high-volume customer service/call centre environment
- Building industry knowledge such as insurance repairs or property maintenance experience is highly regarded
- Problem-solving and de-escalation skills
- Exceptional customer service, active listening and verbal and written communication skills
- Solid time management and decision-making ability
- Strong computer skills across Microsoft Office including Excel, Word and Teams

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📌 /1 Maintenance Support Officer - Call Centre (Maryborough)
🏢 empire group
📍 Maryborough