Administration Assistant Keolis, Newcastle, NSW, AU

Job Description

Keolis is one of Australia's largest private providers of multi-modal public transport, operating Bus, Ferry and Light Rail services across the country.

With a long-term commitment to Australia, we aspire to be the partner of choice for public transport authorities by delivering on our promise to "Think Like a Passenger."

This is your opportunity to join an international transport brand locally in Newcastle, supporting a multi-modal operation that keeps our community moving every day.

Behind every service we deliver is a team of dedicated professionals

About the role

We are seeking an organised and proactive Administration Assistant to join our team at our Hamilton Bus Depot.

Reporting to the Finance & Administration Manager, you will support the administration of insurance claims, maintain records, assist with payroll and compliance activities, and provide general administrative support across the business.

This position is a 12-month fixed-term contract, providing parental leave cover.

Key responsibilities

- Manage and administer insurance claims for employees, passengers and third parties
- Liaise with insurance providers and internal teams including HR, Finance and Operations
- Respond to insurance enquiries in a professional and timely manner
- Assist with payroll as required
- Maintain accurate records,



files and SharePoint documentation
- Ensure confidentiality of sensitive business information
- Assist with audits, compliance checks, year-end processes and system improvements

About you

- Minimum Certificate III in Business Administration, Business Services or a related discipline
- A minimum of 3 years' experience in administration or office support
- Insurance claims or case management experience (highly regarded)
- Intermediate to advanced Excel skills (essential)
- Proficiency in Microsoft Office and SharePoint
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines
- High attention to detail and accuracy
- Demonstrated commitment to providing excellent customer service and building positive relationships with internal and external stakeholders
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Professionalism, integrity and the ability to maintain confidentiality

Perks

- A competitive salary package
- Discounts with hundreds of retailers across 9,000+ locations Australia-wide
- Health and wellbeing programs, including Fitness Passport memberships for you and your family
- A collaborative, supportive team cultureThe opportunity to work locally while being part of a global transport network

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📌 Administration Assistant (Newcastle City Council)
🏢 KEOLIS
📍 Newcastle City Council