Customer Service & Credit Support Officer

Bluesky Network Pty Ltd – Terrey Hills NSW

You'll be one of the first points of contact for customers and Tradie partners, helping them through their HomePro Credit journey while also keeping the important behind-the-scenes loan servicing work running smoothly.

One minute you might be helping a homeowner understand their repayment schedule, the next you could be checking income documents, working through a loan account or speaking with one of our Tradie partners about releasing funds.

It's a role with plenty of variety — but because we operate in consumer finance, accuracy, confidentiality, compliance and doing the right thing by the customer are non-negotiable.

Key responsibilities

Answer phone and email enquiries, help customers understand applications, balances, repayments and products, and guide them through prequalification, applications and e-signatures

Explain financial concepts in clear, accessible language

Resolve customer concerns and complaints professionally and empathetically, escalating matters when required

Work with Tradie partners to confirm completed projects so funds can be released and repayments commenced

Assist with income verification and credit assessment, review supporting documents, and validate customer information

Help prepare applications for credit decisions

Work within the NLS loan management system, helping manage drawdowns, repayment schedules, variations and payouts

Manage interest-free and promotional periods, direct debits, payment allocations, dishonours and arrears

Prepare customer correspondence

Identify potential fraud, hardship or compliance concerns

About you





Enjoy talking to customers and can remain calm and empathetic when a customer is upset or experiencing financial hardship

Organised and can juggle multiple things at once without losing track of the important stuff

Have great attention to detail

Can explain things clearly without sounding like you're reading from a banking textbook

Comfortable using Microsoft Office, particularly Excel, Word and Outlook

Willing to learn responsible lending, AML/CTF requirements and Australian consumer credit regulations

Enjoy being part of a team and working with customers, Tradies, operations and compliance

Like being part of a growing business where everyone is expected to contribute

Ideally have experience in customer service, a contact centre, loan servicing, credit, underwriting, banking or financial services

Experience with loan platforms such as NLS is a bonus, but it isn't essential

About us

HomePro Credit is an Australian consumer finance company created by people who genuinely understand the home-services and trades industry.

We provide straightforward, transparent finance solutions for homeowners across heating, air conditioning, plumbing, electrical, roofing and windows and we love it!.

Our goal is to make finance easier for homeowners and help Tradies help their customers.

We're licensed and regulated by ASIC and are a member of AFCA.

We're also growing — which means this isn't the kind of role where you sit quietly in a corner doing the same thing every day.

You'll have the opportunity to contribute ideas, help improve processes and grow with us.

Exposure to the full loan lifecycle

Work directly with Tradie partners and their customers

Opportunity to develop knowledge across customer service, credit and loan servicing

Rostered hours either 6:00 am–2:00 pm or 10:00 am–6:00 pm with flexibility

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📌 Customer Service & Credit Support Officer (Northern Beaches Council)
🏢 Bluesky Network
📍 Northern Beaches Council