As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.

Key responsibilities

Respond to customer enquiries via phone and email in a professional and timely manner

Provide accurate and easy-to-understand information to support customer needs

Maintain and update customer records across multiple systems

Identify opportunities to enhance the customer experience and improve retention outcomes

Develop strong knowledge of products, services, and internal processes

Collaborate with team members to deliver exceptional service outcomes

Participate in ongoing training and professional development initiatives

About you

Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment





Excellent verbal and written communication skills

A confident and skilled phone manner with the ability to build rapport quickly

Strong problem-solving skills and a proactive approach to customer enquiries

High attention to detail and ability to navigate multiple systems simultaneously

Experience using CRM systems and digital platforms

Positive, resilient, and eager to learn

About us

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Competitive salary package of $75,000 + a potential annual bonus pending KPI's

Hybrid working arrangement with work-from-home flexibility following training

Extensive training, coaching, and ongoing career development

Join a supportive, inclusive, and collaborative team culture

Build valuable experience within the health insurance sector

Long-term career progression opportunities within a growing organisation

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📌 Customer Service Specialist (City of Sydney)
🏢 People2People
📍 City of Sydney