Frankie & George Cafe is seeking a passionate and experienced Front of House Assistant Manager to join our team. This is a full-time position based in Brisbane, QLD 4000 . You will play a crucial role in delivering exceptional customer experiences and supporting the smooth operation of our busy café. As Assistant Manager, you will work alongside our management team to ensure outstanding service standards, maintain our reputation for excellence, and contribute to the success of our growing hospitality business.

What you'll be doing

Leading and supervising front of house staff to ensure seamless service delivery and positive guest experiences

Managing customer interactions with professionalism, warmth and attention to detail

Assisting in the training, development and performance management of team members

Maintaining high standards of hospitality, cleanliness and presentation throughout the café

Handling customer queries and complaints promptly and professionally, seeking appropriate resolutions

Supporting the management of café operations, including table management, reservations and seating arrangements

Monitoring and promoting food and beverage offerings to guests

Assisting with rosters, scheduling and staffing arrangements as required

Contributing to the achievement of service targets and business objectives

Supporting cash handling procedures and point-of-sale system operations

Collaborating with kitchen and management teams to ensure operational efficiency

What we're looking for





Experienced barista skills and knowledge

Proven experience in a front of house or hospitality management role, preferably within a café, restaurant or similar venue

Strong leadership and team management capabilities with the ability to motivate and develop staff

Excellent customer service skills with a genuine passion for hospitality

Ability to remain calm, organised and professional in a fast-paced setting

Exceptional communication and interpersonal skills

Knowledge of food and beverage service standards and best practices

Proficiency with point-of-sale systems and hospitality technology

Physical ability to stand for extended periods and perform various operational tasks

Flexibility to work varying hours, including evenings, weekends and public holidays as required

A positive attitude, strong work ethic and commitment to excellence

Relevant hospitality qualifications or certifications are advantageous

About us

Frankie & George Cafe is a cherished destination in Brisbane's hospitality scene, dedicated to delivering exceptional café experiences. We pride ourselves on our warm, welcoming atmosphere, quality offerings, and genuine care for our customers and team members. Our mission is to create memorable moments through excellent service, quality products, and authentic hospitality. We are committed to building a workplace culture that celebrates teamwork, creativity, and a passion for hospitality.

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📌 Front of House Assistant Manager (Brisbane City)
🏢 Frankie & George Cafe
📍 Brisbane City