Job Type: Permanent position | Full time position

Job Description

Westpoint Autos IT Support Specialist - Automotive Industry (Titan DMS Focus) Location: Queensland Coast (On-site & Remote Support) Employment Type: Full-Time About the Role We are seeking a skilled and proactive IT Support Specialist to join our team, focusing on the maintenance and support of our Titan DMS (Dealership Management System) across a network of 500 users located along the Queensland coast.

This role is hands-on and diverse, combining day-to-day IT support with involvement in project implementation. You will provide both on-site and remote support , so flexibility and professionalism are key. A deep understanding and experience with Titan DMS is essential.

Key Responsibilities

- Provide timely, professional IT support for a wide range of hardware, software, and network-related issues
- Administer and maintain the Titan DMS system , including reporting, database maintenance, system configuration, pricing updates, operation codes, and manufacturer-specific settings
- Deliver on-site and remote desktop, server, and network support
- Diagnose and troubleshoot technical problems, providing effective, long-term solutions
- Perform routine system maintenance, updates, and backup procedures to ensure operational continuity
- Accurately document all support activities and maintain a comprehensive incident log




- Work collaboratively with the broader IT team to share knowledge and enhance service delivery
- Train and assist end-users to improve their use and understanding of IT systems
- Participate in IT projects and deployments as needed

We're Looking For

- Proven experience in a similar IT support role, ideally within a fast-paced, dealership or automotive environment
- Extensive experience with Titan DMS is required
- Hands-on expertise in diagnosing and resolving hardware and software issues
- Experience with Windows Server, Active Directory, and Group Policy management
- Strong knowledge of TCP/IP networking, firewalls, and router configuration
- Experience deploying and managing Cisco Meraki networks is highly desirable
- Demonstrated experience with the installation and configuration of HP and Sharp printers
- Microsoft certifications (e.g. Microsoft 365, Azure Administrator) are highly valued
- Excellent problem-solving skills with the ability to work independently and under pressure
- Strong communication and interpersonal skills for end-user support and team collaboration
- Relevant technical certifications will be highly regarded
- Must hold a valid Australian driver’s licence for site visits

If you're an experienced IT professional who thrives in a dynamic environment and enjoys working closely with both systems and people, we'd love to hear from you. Work Type: Full time Salary: $ Job Publish: Job Expire:

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📌 IT Specialist - TITAN DMS (Brisbane City)
🏢 Sociable Tech
📍 Brisbane City