Customer Service Officer - Contact Centre

Customer Service Officer - Contact Centre

$46.85 per hour + Super | 3-5 Days Per Week | Weekdays Only | Tweed Heads

The Chance

Are you a confident customer service professional who enjoys helping people and thrives in a busy team environment?

We are currently seeking one to two Customer Service Officers to join the Contact Centre team of a local council based at the Tweed Heads Civic Centre.

This is a fantastic opportunity for someone with strong communication skills, solid computer literacy and a genuine customer-focused approach. You'll be the first point of contact for members of the community, handling inbound enquiries and helping customers navigate council services and information.

What's on Offer

- $46.85 per hour + Super
- 3-5 days per week - Monday to Friday
- Some flexibility around days may be available for the right candidates
- 8:30am - 4:30pm
- Contract opportunities ranging from approximately 3 months to 6 months+, with potential for extension
- Professional, supportive team environment

About the Role

Working within the council Contact Centre, your day will involve:

- Answering a high volume of inbound telephone enquiries
- Providing friendly, professional and accurate customer service




- Navigating multiple computer systems during individual calls
- Recording and updating customer information accurately
- Providing information and directing enquiries to the appropriate council department when required
- Developing your knowledge of council services, processes and systems
- Working collaboratively as part of an established Contact Centre team

About You

We're looking for people who are confident, personable and genuinely enjoy dealing with customers.

To be successful, you will have:

- Intermediate computer skills and confidence learning and using business systems
- The ability to quickly navigate between multiple systems while speaking with a customer
- Excellent verbal communication and active listening skills
- A calm and professional manner, even when dealing with challenging or high-pressure situations
- The ability to work effectively in a busy call centre environment
- Strong attention to detail
- A reliable, punctual and self-motivated approach
- The ability to work positively within an existing team structure
- A willingness to learn and continually develop your knowledge

This role would suit someone who is confident on the phone, comfortable with technology and enjoys helping people.

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📌 Customer Service Officer - Contact Centre (Tweed Heads)
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